Holding Space for Voices that Do Not Speak: Design Reform of Rating Systems for Platforms in GREAT Economies

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dc.contributor.authorDasgupta, Anuttama
dc.contributor.authorKarhade, Prasanna
dc.contributor.authorKathuria, Abhishek
dc.contributor.authorKonsynski, Benn
dc.date.accessioned2020-12-24T19:31:22Z
dc.date.available2020-12-24T19:31:22Z
dc.date.issued2021-01-05
dc.description.abstractResearchers can examine ethical implications of online rating systems to understand how they function as ‘knowledge instruments’ and affect social relations and networks connected with them. Research should address the fact that the underlying economic structures that design and deploy knowledge producing ‘technical objects’ on online platforms are not egalitarian and may create new circles of exclusion. Exploring implications of this for a starkly unequal country like India, we illustrate our ideas by integrating induction and abduction to study rating systems on a pan-India food discovery and delivery platform. Rating systems are borrowed from WEIRD contexts and our findings imply that the instrument studied here is designed to hear only some of many voices. Consequently, they might be ‘institutionalizing’ knowledge that is problematic for GREAT domains in which they are imposed. We highlight the need for decolonization of research approaches for GREAT domains and critical research of technical knowledge objects.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2021.314
dc.identifier.isbn978-0-9981331-4-0
dc.identifier.urihttp://hdl.handle.net/10125/70928
dc.language.isoEnglish
dc.relation.ispartofProceedings of the 54th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectCritical and Ethical Studies of Digital and Social Media
dc.subjectbig data
dc.subjectdecolonization of research
dc.subjectplatforms
dc.subjectsocial media
dc.subjectvoice of the subaltern
dc.titleHolding Space for Voices that Do Not Speak: Design Reform of Rating Systems for Platforms in GREAT Economies
prism.startingpage2564

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