Truth or Dare? – How can we Influence the Adoption of Artificial Intelligence in Municipalities?

Date
2021-01-05
Authors
Schaefer, Cindy
Lemmer, Kristina
Samy Kret, Kret
Ylinen, Maija
Mikalef , Patrick
Niehaves, Bjoern
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Artificial intelligence (AI) is becoming an increasingly important factor of everyday life. The progress of AI adoption continues to accelerate with increasing investments in AI techniques and applications worldwide. However, the use of AI is still not present in employee’s daily life of German municipalities. Since this technology has a promising potential that German municipalities can also take advantage of, it is important to facilitate the transition of municipalities to AI. For this reason, we have conducted semi-structured expert interviews in twelve German municipalities to examine perceived challenges of AI adoption from employee’s perspective. Using methods from Grounded Theory and Gioia we extended research regarding the Technology-Organization-Environment (TOE) framework. Our results proof six and identified four additional perceived challenges of AI adoption in municipalities. With these results, we are able to extend literature on the use of AI in the public sector introducing perceived challenges of AI adoption from employee’s perspective in municipalities extending the TOE Framework.
Description
Keywords
Emerging Topics in Digital Government, ai, ai adoption, municipalities, public sector, toe framework
Citation
Rights
Access Rights
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.