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Truth or Dare? – How can we Influence the Adoption of Artificial Intelligence in Municipalities?

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Title:Truth or Dare? – How can we Influence the Adoption of Artificial Intelligence in Municipalities?
Authors:Schaefer, Cindy
Lemmer, Kristina
Samy Kret, Kret
Ylinen, Maija
Mikalef , Patrick
show 1 moreNiehaves, Bjoern
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Keywords:Emerging Topics in Digital Government
ai
ai adoption
municipalities
public sector
show 1 moretoe framework
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Date Issued:05 Jan 2021
Abstract:Artificial intelligence (AI) is becoming an increasingly important factor of everyday life. The progress of AI adoption continues to accelerate with increasing investments in AI techniques and applications worldwide. However, the use of AI is still not present in employee’s daily life of German municipalities. Since this technology has a promising potential that German municipalities can also take advantage of, it is important to facilitate the transition of municipalities to AI. For this reason, we have conducted semi-structured expert interviews in twelve German municipalities to examine perceived challenges of AI adoption from employee’s perspective. Using methods from Grounded Theory and Gioia we extended research regarding the Technology-Organization-Environment (TOE) framework. Our results proof six and identified four additional perceived challenges of AI adoption in municipalities. With these results, we are able to extend literature on the use of AI in the public sector introducing perceived challenges of AI adoption from employee’s perspective in municipalities extending the TOE Framework.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/70899
ISBN:978-0-9981331-4-0
DOI:10.24251/HICSS.2021.286
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Emerging Topics in Digital Government


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