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Productivity Challenges in Digital Transformation and its Implications for Workstream Collaboration Tools

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dc.contributor.author Del-Río-Ortega, Adela
dc.contributor.author Peña, Joaquín
dc.contributor.author Resinas, Manuel
dc.contributor.author Ruiz-Cortés, Antonio
dc.date.accessioned 2020-12-24T19:03:55Z
dc.date.available 2020-12-24T19:03:55Z
dc.date.issued 2021-01-05
dc.identifier.isbn 978-0-9981331-4-0
dc.identifier.uri http://hdl.handle.net/10125/70668
dc.description.abstract Digital transformation has brought an unprecedented pace of change and a huge amount of information available for businesses. At the same time, it has also created a number of difficulties for knowledge workers that have to deal with increasingly Volatile, Uncertain, Complex, and Ambiguous (VUCA) environments. In this scenario, the use of workstream collaboration tools (WSC), such as Microsoft Teams or Slack, to manage this new way of working and to improve the productivity of knowledge workers is proliferating. However, the goals that these WSC tools need to achieve and the way to use them are not well established because of two reasons: (i) these new work environments pose a new set of challenges for working productively that have not been clearly characterised, and (ii) there is neither previous experience nor a strong research body that study them in conjunction to offer guidelines to design good solutions based on WSC tools. In this paper, we follow an inductive approach based on the analysis of qualitative and quantitative data from 365 employees of 3 companies (immersed in VUCA environments and digitisation initiatives with WSC tools) to characterise the productivity challenges in these scenarios. The result is a set of 14 challenges that appear with different intensity in each company. A thorough study of the related literature shows that the implication of these challenges in WSC tools have been studied independently, but there is no single theory that covers all of them together. This paper, hence, helps to put them together.
dc.format.extent 10 pages
dc.language.iso English
dc.relation.ispartof Proceedings of the 54th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Design, Development, and Evaluation of Collaboration Technologies
dc.subject collaborative tools
dc.subject digital transformation
dc.subject knowledge worker
dc.subject productivity
dc.subject workstream collaboration
dc.title Productivity Challenges in Digital Transformation and its Implications for Workstream Collaboration Tools
dc.identifier.doi 10.24251/HICSS.2021.057
prism.startingpage 481
Appears in Collections: Design, Development, and Evaluation of Collaboration Technologies


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