Design, Development, and Evaluation of Collaboration Technologies

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    Productivity Challenges in Digital Transformation and its Implications for Workstream Collaboration Tools
    ( 2021-01-05) Del-Río-Ortega, Adela ; Peña, Joaquín ; Resinas, Manuel ; Ruiz-Cortés, Antonio
    Digital transformation has brought an unprecedented pace of change and a huge amount of information available for businesses. At the same time, it has also created a number of difficulties for knowledge workers that have to deal with increasingly Volatile, Uncertain, Complex, and Ambiguous (VUCA) environments. In this scenario, the use of workstream collaboration tools (WSC), such as Microsoft Teams or Slack, to manage this new way of working and to improve the productivity of knowledge workers is proliferating. However, the goals that these WSC tools need to achieve and the way to use them are not well established because of two reasons: (i) these new work environments pose a new set of challenges for working productively that have not been clearly characterised, and (ii) there is neither previous experience nor a strong research body that study them in conjunction to offer guidelines to design good solutions based on WSC tools. In this paper, we follow an inductive approach based on the analysis of qualitative and quantitative data from 365 employees of 3 companies (immersed in VUCA environments and digitisation initiatives with WSC tools) to characterise the productivity challenges in these scenarios. The result is a set of 14 challenges that appear with different intensity in each company. A thorough study of the related literature shows that the implication of these challenges in WSC tools have been studied independently, but there is no single theory that covers all of them together. This paper, hence, helps to put them together.
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    Exploring the Effects of Real-Time Hologram Communication on Social Presence, Novelty, and Affect
    ( 2021-01-05) Mazgaj, Michael ; D'Amato, Alexis ; Elson, Joel ; Derrick, Douglas
    With the COVID-19 social distance orders, multichannel technologies are more critical than ever for collaborating. These technologies offer psychological benefits that improve user and collaborative experiences. The main objective of this research was to explore hologram communication within a telecommunication context. This research looked to understand the effect of hologram communication on affect (i.e., emotion) and studied the relationship between holograms and social presence, and how the sense of being together may change or amplify positive messages. This paper focuses specifically on how social presence and emotional responses differ between hologram communication and video communication, such as Zoom or Google Hangouts. We used a novel hologram projection system and conducted an experiment with 98 people and found that hologram technology improved the perception of co-presence and affected two dimensions of novelty. Additionally, there were some indications of other findings that were less compelling. However, this provides further insight into the context of 3D communication for collaboration.
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    Eliciting group judgements about replicability: a technical implementation of the IDEA Protocol
    ( 2021-01-05) Pearson, Ross ; Fraser, Hannah ; Bush, Martin ; Mody, Fallon ; Widjaja, Ivo ; Head, Andy ; Wilkinson, David Peter ; Sinnott, Richard ; Wintle, Bonnie ; Burgman, Mark ; Fidler, Fiona ; Vesk, Peter
    In recent years there has been increased interest in replicating prior research. One of the biggest challenges to assessing replicability is the cost in resources and time that it takes to repeat studies. Thus there is an impetus to develop rapid elicitation protocols that can, in a practical manner, estimate the likelihood that research findings will successfully replicate. We employ a novel implementation of the IDEA (‘Investigate’, ‘Discuss’, ‘Estimate’ and ‘Aggregate) protocol, realised through the repliCATS platform. The repliCATS platform is designed to scalably elicit expert opinion about replicability of social and behavioural science research. The IDEA protocol provides a structured methodology for eliciting judgements and reasoning from groups. This paper describes the repliCATS platform as a multi-user cloud-based software platform featuring (1) a technical implementation of the IDEA protocol for eliciting expert opinion on research replicability, (2) capture of consent and demographic data, (3) on-line training on replication concepts, and (4) exporting of completed judgements. The platform has, to date, evaluated 3432 social and behavioural science research claims from 637 participants.
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    An Experimental Test of the Yield Shift Theory of Satisfaction In the Field
    ( 2021-01-05) Reinig, Bruce ; Briggs, Robert
    Satisfaction is a central concern to IS research and practice because people who feel dissatisfied by system experiences tend to abandon them even if they create substantial value, while those who feel satisfied tend to continue use. The literature offers many models of satisfaction. These models make conflicting predictions, yet there is ample empirical evidence to support each. Yield Shift Theory (YST) was derived to resolve this paradox. This paper reports an experimental study to test a counter-intuitive prediction of YST, i.e. that, under certain conditions, goal-replacement stimuli should invoke differing satisfaction responses toward identical system experiences. 211 students in an asynchronous online undergraduate course were assigned to positive or negative goal replacement treatments before reporting satisfaction with the learning experience. Positive-treatment students reported higher average satisfaction scores than did negative treatment students, although all had identical learning stimuli. Results offer support for the logic of YST’s and suggest that it may be useful to IS professionals to improve stakeholder satisfaction toward the elements of information systems, thereby increasing the likelihood of system success.
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