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Automation of Routine Work: A Case Study of Employees' Experiences of Work Meaningfulness

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Title:Automation of Routine Work: A Case Study of Employees' Experiences of Work Meaningfulness
Authors:Staaby, Anne
Hansen, Kjeld
Grønli, Tor-Morten
Keywords:AI and Future of Work
future of work
show 2 morerpa
socio-technical perspective
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Date Issued:05 Jan 2021
Abstract:The idea of automation replacing humans in the workplace has been given considerable attention, while less attention has been afforded to how people develop a meaningful work life with automation of routine work. In this study we investigate how employees, who have had their routine work automated with RPA, have experienced its influence on their work and its meaningfulness. Concretely, we conduct a case study of how employees experience this process in three different case organizations in Oslo, Norway. We make theoretical contributions by combining automation of work, RPA and work meaningfulness literature to understand what opportunities and pitfalls the organizations experience, when they seek to harness value from their human resources in the process. We also contribute with implications for practice, by suggesting organizations to focus on creating autonomy and job crafting opportunities for employees, when they automate routine work with RPA.
Pages/Duration:10 pages
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections: AI and Future of Work

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