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Multilevel Design for Smart Communities – The Case of Building a Local Online Neighborhood Social Community

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Title:Multilevel Design for Smart Communities – The Case of Building a Local Online Neighborhood Social Community
Authors:Grotherr, Christian
Vogel, Pascal
Semmann, Martin
Keywords:Smart and Connected Cities and Communities
design science research
engagement platform
multilevel design
Date Issued:07 Jan 2020
Abstract:Smart cities and communities aim for social well-being. Mobilizing and integrating various institutions, actors, and resources are crucial when building and instantiating smart community initiatives. The design of such an arrangement is a complex phenomenon, difficult to conduct systematically and to observe empirically. We address this challenge by applying a multilevel design framework for service systems to an ongoing design science research project. The research project pursues the goal of building a neighborhood community as an instantiation of smart communities by activating and leveraging local institutions, actors, and resources on an IT-enabled engagement platform. We demonstrate how this multilevel perspective informs the design process for building smart communities. Based on micro-level observations, the interdependence of engagement-stimulating mechanisms related to the platform’s design at the meso-level, and design implications for the institutional arrangement at the macro-level are emphasized as inseparable design activities for mobilizing and integrating actors and resources.
Pages/Duration:10 pages
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
Appears in Collections: Smart and Connected Cities and Communities

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