Multilevel Design for Smart Communities – The Case of Building a Local Online Neighborhood Social Community

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dc.contributor.authorGrotherr, Christian
dc.contributor.authorVogel, Pascal
dc.contributor.authorSemmann, Martin
dc.date.accessioned2020-01-04T07:37:40Z
dc.date.available2020-01-04T07:37:40Z
dc.date.issued2020-01-07
dc.description.abstractSmart cities and communities aim for social well-being. Mobilizing and integrating various institutions, actors, and resources are crucial when building and instantiating smart community initiatives. The design of such an arrangement is a complex phenomenon, difficult to conduct systematically and to observe empirically. We address this challenge by applying a multilevel design framework for service systems to an ongoing design science research project. The research project pursues the goal of building a neighborhood community as an instantiation of smart communities by activating and leveraging local institutions, actors, and resources on an IT-enabled engagement platform. We demonstrate how this multilevel perspective informs the design process for building smart communities. Based on micro-level observations, the interdependence of engagement-stimulating mechanisms related to the platform’s design at the meso-level, and design implications for the institutional arrangement at the macro-level are emphasized as inseparable design activities for mobilizing and integrating actors and resources.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2020.281
dc.identifier.isbn978-0-9981331-3-3
dc.identifier.urihttp://hdl.handle.net/10125/64023
dc.language.isoeng
dc.relation.ispartofProceedings of the 53rd Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectSmart and Connected Cities and Communities
dc.subjectdesign science research
dc.subjectengagement platform
dc.subjectmicrofoundation
dc.subjectmultilevel design
dc.titleMultilevel Design for Smart Communities – The Case of Building a Local Online Neighborhood Social Community
dc.typeConference Paper
dc.type.dcmiText

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