Mastering Software Robot Development Projects: Understanding the Association between System Attributes & Design Practices

Date
2019-01-08
Authors
Rutschi, Corinna
Dibbern, Jens
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Abstract
Software robots tend to increasingly take over organizational processes. However, little is known about principles of developing as opposed to using robotic systems, such as RPA robots and chatbots. Therefore, based on a comparative case study, this paper elaborates how different types of robots, due to distinguishing system attributes, relate to different design practices that arise from varying challenges of transforming existing routines into robots.
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Keywords
Digital Innovation, Organizational Systems and Technology, Software robots, chatbots, RPA, routines, design practices
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