Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/59954

Digitalization of Small Retail Stores - Challenges in Digital Payments

File Size Format  
0514.pdf 154.96 kB Adobe PDF View/Open

Item Summary

Title:Digitalization of Small Retail Stores - Challenges in Digital Payments
Authors:Seethamraju, Ravi
Diatha, Krishna Sundar
Keywords:The Digital Supply Chain of the Future: Technologies, Applications and Business Models
Internet and the Digital Economy
Digital Payments, Digitalization, Retail, Small stores, TOE
Date Issued:08 Jan 2019
Abstract:The traditional business model of small retail convenience stores in India is increasingly under threat due to the entry of large supermarket chains and online retailers. This study, using a qualitative methodology and the Technology-Organization-Environment framework as the theoretical basis, investigated the digitalization of small retail stores. Our study found low levels of adoption of digital technologies for managing supply-side and customer-side processes and a heavy dependence on cash and credit-based low value transactions. Inefficient processes, poor physical infrastructure, inadequate access to and poor reliability of digital technologies, and the costs are limiting the digitalization by small retail stores. Expressed ambiguity and inherent contradictions regarding the benefits of transparency, perceived sense of control, tax implications and mistrust in the external regulations in digital context denote the small retailers’ incapacity to comprehend the changes and resources required to meet the challenges
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/59954
ISBN:978-0-9981331-2-6
DOI:10.24251/HICSS.2019.621
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: The Digital Supply Chain of the Future: Technologies, Applications and Business Models


Please email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.

This item is licensed under a Creative Commons License Creative Commons