Digitalization of Small Retail Stores - Challenges in Digital Payments Seethamraju, Ravi Diatha, Krishna Sundar 2019-01-03T00:35:01Z 2019-01-03T00:35:01Z 2019-01-08
dc.description.abstract The traditional business model of small retail convenience stores in India is increasingly under threat due to the entry of large supermarket chains and online retailers. This study, using a qualitative methodology and the Technology-Organization-Environment framework as the theoretical basis, investigated the digitalization of small retail stores. Our study found low levels of adoption of digital technologies for managing supply-side and customer-side processes and a heavy dependence on cash and credit-based low value transactions. Inefficient processes, poor physical infrastructure, inadequate access to and poor reliability of digital technologies, and the costs are limiting the digitalization by small retail stores. Expressed ambiguity and inherent contradictions regarding the benefits of transparency, perceived sense of control, tax implications and mistrust in the external regulations in digital context denote the small retailers’ incapacity to comprehend the changes and resources required to meet the challenges
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2019.621
dc.identifier.isbn 978-0-9981331-2-6
dc.language.iso eng
dc.relation.ispartof Proceedings of the 52nd Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.subject The Digital Supply Chain of the Future: Technologies, Applications and Business Models
dc.subject Internet and the Digital Economy
dc.subject Digital Payments, Digitalization, Retail, Small stores, TOE
dc.title Digitalization of Small Retail Stores - Challenges in Digital Payments
dc.type Conference Paper
dc.type.dcmi Text
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