Design Guidelines for Creating a Convincing User Experience with Virtual In-vehicle Assistants

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2019-01-08

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This research provides guidelines for the representational and interaction design of virtual in-vehicle assistants. The guidelines offer a clearly structured overview about what designers have to consider while creating in-vehicle virtual assistants with a convincing user experience. The design guidelines are developed using the design science research paradigm. Based on assistant requirements for a great user experience derived from the previous research literature and the results of five expert interviews, concrete guidelines for the design of in-vehicle virtual assistants are developed. For evaluation, the guidelines are presented to another expert and then refined based on her feedback.

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Human-Computer Interaction in the Digital Economy, Internet and the Digital Economy, Artificial Intelligence, Car, Design Guidelines, User Experience, Virtual Assistants

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10 pages

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Proceedings of the 52nd Hawaii International Conference on System Sciences

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Attribution-NonCommercial-NoDerivatives 4.0 International

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