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Understanding the Complexity of Benefits Management in an Interorganizational eHealth Effort

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dc.contributor.author Askedal, Kirsti
dc.date.accessioned 2019-01-03T00:22:03Z
dc.date.available 2019-01-03T00:22:03Z
dc.date.issued 2019-01-08
dc.identifier.isbn 978-0-9981331-2-6
dc.identifier.uri http://hdl.handle.net/10125/59836
dc.description.abstract Information and communication technology (ICT) is an intervention for the future provision of healthcare services and diverse types of technologies are being implemented. However, realizing the benefits of such efforts is challenging. Moreover, collaboration among organizations has become common, which increases the complexity level and making the benefits of ICT efforts even more challenging to realize. As benefits management (BM) practices have not been designed for complex situations, a deeper contextual understanding of BM practices is required. To address this issue, a case study was conducted in a Norwegian interorganizational eHealth effort. The results provide an overview of four central concepts describing interorganizational complexity, as well as organizational and external concepts that challenge current BM practices. The case study findings highlight the need for updated BM practices and provides three novel suggestions for improving BM practices in interorganizational eHealth efforts.
dc.format.extent 10 pages
dc.language.iso eng
dc.relation.ispartof Proceedings of the 52nd Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject IT Adoption, Diffusion and Evaluation in Healthcare
dc.subject Information Technology in Healthcare
dc.subject benefits management, complexity, eHealth, interorganizational collaboration
dc.title Understanding the Complexity of Benefits Management in an Interorganizational eHealth Effort
dc.type Conference Paper
dc.type.dcmi Text
dc.identifier.doi 10.24251/HICSS.2019.484
Appears in Collections: IT Adoption, Diffusion and Evaluation in Healthcare


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