Understanding the Complexity of Benefits Management in an Interorganizational eHealth Effort
Files
Date
2019-01-08
Authors
Contributor
Advisor
Department
Instructor
Depositor
Speaker
Researcher
Consultant
Interviewer
Narrator
Transcriber
Annotator
Journal Title
Journal ISSN
Volume Title
Publisher
Volume
Number/Issue
Starting Page
Ending Page
Alternative Title
Abstract
Information and communication technology (ICT) is an intervention for the future provision of healthcare services and diverse types of technologies are being implemented. However, realizing the benefits of such efforts is challenging. Moreover, collaboration among organizations has become common, which increases the complexity level and making the benefits of ICT efforts even more challenging to realize. As benefits management (BM) practices have not been designed for complex situations, a deeper contextual understanding of BM practices is required. To address this issue, a case study was conducted in a Norwegian interorganizational eHealth effort. The results provide an overview of four central concepts describing interorganizational complexity, as well as organizational and external concepts that challenge current BM practices. The case study findings highlight the need for updated BM practices and provides three novel suggestions for improving BM practices in interorganizational eHealth efforts.
Description
Keywords
IT Adoption, Diffusion and Evaluation in Healthcare, Information Technology in Healthcare, benefits management, complexity, eHealth, interorganizational collaboration
Citation
Extent
10 pages
Format
Geographic Location
Time Period
Related To
Proceedings of the 52nd Hawaii International Conference on System Sciences
Related To (URI)
Table of Contents
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
Rights Holder
Local Contexts
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.