Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/50543

Consequences of Discontinuing Knowledge Work Automation - Surfacing of Deskilling Effects and Methods of Recovery

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Title:Consequences of Discontinuing Knowledge Work Automation - Surfacing of Deskilling Effects and Methods of Recovery
Authors:Rinta-Kahila, Tapani
Penttinen, Esko
Salovaara, Antti
Soliman, Wael
Keywords:The Dark Side of Information Technology
accounting system, automation, deskilling, fixed assets management, IS discontinuance
Date Issued:03 Jan 2018
Abstract:IS automation pervades business processes today. Thus, concerns have been raised about automation’s potential deskilling effects on knowledge workers. We conduct a revelatory case study about an IT service firm where a managerial decision was taken to discontinue a fixed assets management (FAM) software that provided seemingly effective automation of fixed assets accounting and reporting. We study how automation can result in latent deskilling that later becomes apparent when the system gets discontinued, causing disruptions in employees’ daily work and organizational processes. We also investigate how the employees and the company recover from this disruption by leveraging various coping strategies. We suggest that automation of an accounting function/process played a key role in the deskilling of accountants. Although the effect on worker skills may not be obvious when the system is operational, discontinuing the system brings the effect to the apparent level.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/50543
ISBN:978-0-9981331-1-9
DOI:10.24251/HICSS.2018.654
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: The Dark Side of Information Technology


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