Consequences of Discontinuing Knowledge Work Automation - Surfacing of Deskilling Effects and Methods of Recovery

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dc.contributor.authorRinta-Kahila, Tapani
dc.contributor.authorPenttinen, Esko
dc.contributor.authorSalovaara, Antti
dc.contributor.authorSoliman, Wael
dc.date.accessioned2017-12-28T02:14:27Z
dc.date.available2017-12-28T02:14:27Z
dc.date.issued2018-01-03
dc.description.abstractIS automation pervades business processes today. Thus, concerns have been raised about automation’s potential deskilling effects on knowledge workers. We conduct a revelatory case study about an IT service firm where a managerial decision was taken to discontinue a fixed assets management (FAM) software that provided seemingly effective automation of fixed assets accounting and reporting. We study how automation can result in latent deskilling that later becomes apparent when the system gets discontinued, causing disruptions in employees’ daily work and organizational processes. We also investigate how the employees and the company recover from this disruption by leveraging various coping strategies. We suggest that automation of an accounting function/process played a key role in the deskilling of accountants. Although the effect on worker skills may not be obvious when the system is operational, discontinuing the system brings the effect to the apparent level.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2018.654
dc.identifier.isbn978-0-9981331-1-9
dc.identifier.urihttp://hdl.handle.net/10125/50543
dc.language.isoeng
dc.relation.ispartofProceedings of the 51st Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectThe Dark Side of Information Technology
dc.subjectaccounting system, automation, deskilling, fixed assets management, IS discontinuance
dc.titleConsequences of Discontinuing Knowledge Work Automation - Surfacing of Deskilling Effects and Methods of Recovery
dc.typeConference Paper
dc.type.dcmiText

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