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http://hdl.handle.net/10125/50067Why do Individuals Continue Using Mobile Payments - A Qualitative Study in China
| File | Size | Format | |
|---|---|---|---|
| paper0180.pdf | 708.98 kB | Adobe PDF | View/Open |
Item Summary
| Title: | Why do Individuals Continue Using Mobile Payments - A Qualitative Study in China |
| Authors: | Chen, Xiaogang Carpenter, Darrell Li, Xue Chen, Charlie Hung, Shin-Yuan |
| Keywords: | Mobile Value Services dis/confirmation, IT continuance, mobile payment, perceived risk, perceived usefulness |
| Issue Date: | 03 Jan 2018 |
| Abstract: | Many financial and mobile service providers are viewing mobile payment (MP) as a strategic growth area for their business. In order to realize this anticipated growth potential, users must initially adopt and then continue to use MP systems. However, a rich and detailed user perspective of MP continuance behavior is lacking. We address part of this research gap by content-analyzing interview transcripts of 38 MP users. The findings indicate that perceived usefulness and risk, disconfirmation, satisfaction, subjective norm, and habit are important when users making MP continuance decisions. |
| Pages/Duration: | 10 pages |
| URI/DOI: | http://hdl.handle.net/10125/50067 |
| ISBN: | 978-0-9981331-1-9 |
| DOI: | 10.24251/HICSS.2018.180 |
| Rights: | Attribution-NonCommercial-NoDerivatives 4.0 International |
| Appears in Collections: | Mobile Value Services |
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