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Why do Individuals Continue Using Mobile Payments - A Qualitative Study in China
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Item Summary
Title: | Why do Individuals Continue Using Mobile Payments - A Qualitative Study in China |
Authors: | Chen, Xiaogang Carpenter, Darrell Li, Xue Chen, Charlie Hung, Shin-Yuan |
Keywords: | Mobile Value Services dis/confirmation, IT continuance, mobile payment, perceived risk, perceived usefulness |
Date Issued: | 03 Jan 2018 |
Abstract: | Many financial and mobile service providers are viewing mobile payment (MP) as a strategic growth area for their business. In order to realize this anticipated growth potential, users must initially adopt and then continue to use MP systems. However, a rich and detailed user perspective of MP continuance behavior is lacking. We address part of this research gap by content-analyzing interview transcripts of 38 MP users. The findings indicate that perceived usefulness and risk, disconfirmation, satisfaction, subjective norm, and habit are important when users making MP continuance decisions. |
Pages/Duration: | 10 pages |
URI: | http://hdl.handle.net/10125/50067 |
ISBN: | 978-0-9981331-1-9 |
DOI: | 10.24251/HICSS.2018.180 |
Rights: | Attribution-NonCommercial-NoDerivatives 4.0 International https://creativecommons.org/licenses/by-nc-nd/4.0/ |
Appears in Collections: |
Mobile Value Services |
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