Inclusion in Digital Government: Narrowing the Divides

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    Digital inclusion in a disadvantaged Swedish suburb – Trust and participation to form Quality of Government
    ( 2021-01-05) Wihlborg, Elin ; Kulanovic, Aneta ; Kaharevic, Ahmed ; Elg, Mattias
    Digital inclusion is the key for a sustainable and inclusive society. In particular, digital governmental services must be impartial, inclusive and available for everyone eligible for the services. Digital inclusion is a key for trust of government in a more digital society. However, the motives access, use and competences to be digital included varies in line with other forms socio-economic stratification. It is also complicated to reach those who are digital excluded in traditional survey methods. This paper presents a field study on digital inclusion in a disadvantaged Swedish suburb, where we made a structured interview survey to reach groups that are usually hard to survey. The analysis shows that those who find it easy to search on the Internet also experience more inclusion in the Swedish society. In addition, more advanced use as on-line payments and use of eID seems to increase the trust in public authorities. Thereby, digital inclusion can be seen as a factor enhancing even quality of government, that has to be further investigated.
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    Activating Older Unemployed Individuals: A Case Study of Online Job Search Peer Groups
    ( 2021-01-05) Sigler, Irina
    Improving re-employment chances for older unemployed individuals is a priority for policymakers around the world. While digital job search interventions have proven beneficial for young and middle-aged individuals, their value to support re-employment at older ages has not been investigated so far. To shed light on the potential of digital interventions to assist older unemployed individuals, we analyze a unique data set from a randomized field study introducing online job search peer groups at the Federal Employment Agency in Germany. Results suggest that online peer groups offer substantial added value compared with traditional job search counseling. Participation in online peer groups significantly increases the number of job applications and job interview invitations. We show that older unemployed individuals are accessible for digital job search assistance and identify online peer groups as a powerful intervention to activate this target group.
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    Introduction to the Minitrack on Inclusion in Digital Government: Narrowing the Divides
    ( 2021-01-05) Bertot, John ; Lazar, Jonathan ; Barbosa, Simone