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ItemDigital government as “glue” in multi-level government contexts( 2019-01-08)Digital government are transforming governmental structures and institutions. The common institutional arrangement of a multi-level government system (MLG) clearly affected by the increased use of digital government systems within public administration. This is a hierarchical structure structuring powers and resources in which digital government has to be embedded. The outcomes of digitalization in such settings can be different. This argument builds on two previous implementation studies that open for this argument. These studies are here used as illustrations for the theoretical embedding of how digitalization can glue levels of government together. The conclusion is that digital government systems, if used smartly, can function as glue between the levels of government in an MLG system.
ItemAn Activity Theory Perspective on Creating a New Digital Government Service in Finland( 2019-01-08)Digitalization of government services is a central goal in many countries. At policy-making level, digital government services are often expected to simultaneously reduce cost and provide citizens with better and more versatile services. Development of new digital government services, however, often involves companies, which typically have differences in their approach to the development and implementation of new digital services compared to the public sector. This study applies activity theory as a lens to identify the similarities and differences between the private and public sector in the development and implementation of a new government digital service. The aim is to identify the contradictions that can lead to expansive learning in the activity system encompassing a national level digital government service for the social welfare and healthcare of citizens in Finland.