Knowledge and Innovation Management for Digitalization and Complexity

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    Improving SMEs' Service Innovation Performance in the Face of Uncertainty Through IT Ambidexterity: A Configurational Approach
    ( 2019-01-08) Ortiz de Guinea, Ana ; Raymond, Louis
    Taking a configurational approach, this paper investigates the causal configurations of IT ambidexterity, dynamic capabilities, and environmental uncertainty that are associated to service innovation performance in SMEs. Results from a qualitative comparative analysis (QCA) of 63 industrial service SMEs show that these firms attain service innovation performance when they dispose of an IT capability for exploration, accompanied by an IT capability for exploitation in one configuration, whereas the IT capability for exploitation is absent in other configurations. These results also support the implications of the configurational approach: different configurations of the three elements equally lead to service innovation performance, the same element can both enable or inhibit service innovation performance, configurations leading to the outcome are different than those leading to its absence, and configurations might show different permutations of peripheral conditions. Such results are discussed in light of the current literature and implications for research and practice are explained.
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    Knowledge Management to Support Supply Chain Sustainability and Collaboration Practices
    ( 2019-01-08) Gloet, Marianne ; Samson, Danny
    This exploratory research examined the contribution of knowledge management (KM) to sustainability and collaboration practices across a number of small to medium size Australian food and beverage exporters. A growing focus on sustainable supply chain management (SSCM) in global supply chains offers opportunities for organizations to create value and secure competitive advantage by employing strategic KM practices to support SSCM. Analysis of eight case study organizations revealed that KM contributes to SSCM across a number of areas, including strategic focus, protecting firm reputation and performance, risk management, innovation, collaboration and relationships with partners.
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    Organizational Culture and Knowledge Exchange and Combination: A Systematic Literature Review
    ( 2019-01-08) Laubengaier, Désirée ; Hahn, Gerd ; Wagner, Heinz-Theo
    Knowledge exchange and combination build the core of innovative activity. Organizational culture plays a critical role with regards to knowledge exchange and combination because it affects organization members’ behaviors. Thus, his study aims at analyzing the influence of organizational culture on knowledge exchange and combination. Based on a systematic literature review, this study takes stock of the landscape of research on organizational culture related to knowledge exchange and combination. 504 journals and 5 conference proceedings were examined. 24 articles were identified as relevant and were reviewed. We found that organizational culture is a strong predictor for successful knowledge exchange and combination. The analysis further revealed four cultural factors that were mentioned most frequently as being supportive of knowledge exchange and combination. Our literature review points out the lack of research on how to develop, change, and sustainably establish an organizational culture that exhibits the corresponding supportive factors.
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