Government Services: Innovation, Strategy and Assessment

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    Pushing the Limits beyond Catalogue Raisonnée: Step 1. Identifying digitalization challenges in museums
    ( 2019-01-08) Ekosaari, Maija ; Pekkola, Samuli
    Museums collect and preserve natural and cultural heritage. Although contemporary information systems are used for managing and exhibiting collections, they have been designed from the viewpoint of sup-porting practices and methods from the renaissance period. This makes digitizing and innovating new services challenging. In this paper, we focus on the first step in developing digital services in museums and conduct a two-part exploratory survey on 58 experts (directors, collection and exhibition curators, IT experts) to understand their perceptions on differ-ent challenges of digitizing, innovating and creating e-services. The experts first identified different IS re-lated challenges and then selected the most signifi-cant ones. Our findings thus provide insights not only about the challenges but also show how their per-ceived importance vary between the expert groups. These insights help researchers and practitioners to study and develop methods and means to digitize and innovate in museums and other organizations with very long traditions, and thus, with strong culture of doing things in an old way.
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    A Proposed Model of Trust Factors for E-government Adoption and Civic Engagement
    ( 2019-01-08) AlAwadhi, Suha
    This study aims to explore trust factors affecting the use and adoption of e-government services and its impact on civic engagement. The constructs identified in this study are related to theories of technology adoption in addition to trust constructs: trust in government, trust in technology, and trust in e-government. The study attempts to propose a model and validate it in the context of a developing country. As this study is exploratory in nature, a questionnaire survey is undertaken using a small sample of 137 participants. The findings show the validity and the reliability of the constructs which are positively correlated with each other. The findings of general Linear model analysis propose a model of trust factors that have significant relationships with the adoption of e-government services and leading to civic engagement.
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    Inclusive Gamified Participation: Who are we inviting and who becomes engaged?
    ( 2019-01-08) Thiel, Sarah-Kristin ; Reisinger, Michaela ; Röderer, Kathrin ; Baldauf, Matthias
    Recent evaluations have shown that up until now, e-participation platforms have not been very effective in involving citizens in public decision-making. This is partly due to these novel forms of engagement not seeming to reach citizens beyond the "usual suspects" of public participation. A trending approach to make these platforms more attractive, especially for less involved social groups, is to incorporate game-like elements. This research investigates the influence of demographical variables on participation and motivation when using a mobile gamified participation application. Our results show that participation was affected by age. The data further suggests that youth is both interested in urban planning and welcomes mobile participation forms, whereas older individuals feel less invited by novel technologies and engage less. Yet, older individuals and those less enthusiastic about games were not entirely put off by the included game elements.
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    Digitizing Discretionary Practices in Public Service Provision: An Empirical Study of Public Service Workers’ Attitudes
    ( 2019-01-08) Busch, Peter André ; Eikebrokk, Tom Roar
    Public service workers have traditionally enjoyed a wide freedom to make decisions about clients. With the increased use of ICT in public service provision, discretionary practices are influenced or replaced by computerized routines, known as digital discretion. Based on the assumption that public service workers are motivated by helping individual clients, this paper focuses on characteristics of public service provision that can explain their digital discretion acceptance. To find out, we surveyed public service workers (n=125) within several types of public service provision and used structural equation modeling (PLS-SEM). We conclude that professional motivations and the nature of public service provision make it difficult to completely digitize discretionary practices. Policy implications include paying special attention to the opportunities that technological innovations can create and the potential inability of public service workers to fully utilize digital tools due limited training and age.
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    Introduction to the Minitrack on Government Services: Innovation, Strategy and Assessment
    ( 2019-01-08) Kesan, Jay ; Luna-Reyes, Luis Felipe ; Schaupp, Ludwig Christian