Social and Psychological Perspectives in Collaboration Research

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    The Secret to Remote Work — Results of a Case Study with Dyadic Interviews
    ( 2021-01-05) Ratz, Nadine ; Reibenspiess, Victoria ; Eckhardt, Andreas
    Remote workers can offer significant benefits, but many organizations that have tried this approach have failed because they do not entirely understand these workers and their work environment. Based on the remote working concept of a large global information and communication technology (ICT) company, in our case study containing dyadic interviews (i.e., pairs of a manager and an employee), we consider the positive and negative aspects of remote work and strive to find out how these workers adapt to their work environment. In particular, we scrutinize the work life of remote workers, as well as the opinions of their managers regarding social and workplace isolation, self-determination, collegial support, work opportunities, as well as the productivity and obligations towards their employer. The findings reveal that remote workers have different coping mechanisms, but most have a high degree of autonomy. Additionally, many lack social contacts and feel a certain degree of isolation. Thus, not everyone who works remotely likes it.
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    The Relationship of Collaboration Technologies and Cognition and Affect
    ( 2021-01-05) Benke, Ivo ; Heinzl, Armin ; Maedche, Alexander
    Collaboration technologies (CT) are integral for today’s workplaces and the use of CT impacts human brain and behavior. The consequences on cognition and affect of CT users have been empirically investigated since the 1970s. However, the research landscape is scattered and a comprehensive overview is missing. Consequently, we systematically analyze research about the relationship of CT and cognitive and affective user states and processes through an advanced systematic literature review based on the conceptual foundation of the time-space matrix, the stimulus-organism-response paradigm, and the workplace outcomes framework. Our results show an increase in remote CT, alongside a focus on individual analysis and affective constructs, while group level studies concentrate relatively stronger on collocated scenarios. We contribute with avenues for future research like the underrepresentation of group level analysis, a need for unified conceptualization and understanding of cognitive and affective constructs in theory and for deriving design knowledge to create advanced, cognition- and affect-sensitive CT features.
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    Perceptions of Virtual Team Communication Effectiveness: The Role of Team Member Identity Motives and Media Characteristics
    ( 2021-01-05) Hymer, Christina ; Brown, Sue ; Thatcher, Sherry
    Although much research has examined how individuals convey their identities to others at work and outcomes related to identity communication, we know little about outcomes associated with identity communication in virtual settings. In this study, we examine the relationship between professionals’ motives for communicating their identities to others and their perceptions of virtual team communication effectiveness. In doing so, we consider the moderating role of features of the communication media (information control, reach, reprocessability) on these relationships. We find that three motives (self-protection, self-creation, and self-enhancement) relate to team members’ perceptions of communication effectiveness. We also find evidence for the influence of communication media features on several of these relationships. We provide an overview of our data collection methodology and results, concluding with theoretical and practical implications.
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    Achieving Success in Community Crowdsourcing: Lessons from the Field
    ( 2021-01-05) De Vreede, Triparna ; De Vreede, Gert-Jan ; Alawi, Naif
    Community crowdsourcing is a relatively new phenomenon where local institutions, such as cities and neighborhoods, invite citizens to engage in a public discussion and solve problems that directly affect them. While community crowdsourcing has been around for over a decade, relatively little is known about what drives the success of these initiatives. In this exploratory study, we analyze field data from over 1,000 community crowdsourcing projects that were hosted on a professional community crowdsourcing platform. Our exploration reveals interesting insights into characteristics of community crowdsourcing projects that are associated with higher levels of user engagement. These insights allow us to speculate on guidelines to organize and execute community crowdsourcing initiatives.
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