Social Media in Society and Government: Public Administrations with Citizens and Businesses

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    Pushing Open Government Through Social Media
    ( 2019-01-08) Born, Christian ; Meschede, Christine ; Siebenlist, Tobias ; Mainka, Agnes
    E-government aims to enhance the interaction between citizens, business, and government. Recently, the term open government is increasingly used to emphasize the importance of co-creation in governmental issues. In this study, the social media activities of the municipalities of North Rhine-Westphalia, Germany, are investigated with regard to the topic “open government” as one pillar of e-government. The findings show that user interaction is mostly represented through likes and shares and rarely by comments. A topic detection of the posted content reveals that different terms are covered by the municipalities and shows that open government is getting more and more diverse in recent years. The number of posts is still increasing each year on the social media platforms Facebook and Twitter, but the topic of open government is still a peripheral phenomenon.
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    Citizens’ Perception About M-Government Services: Results from an Exploratory Survey
    ( 2019-01-08) Rana, Nripendra ; Janssen, Marijn ; Sahu, Ganesh P. ; Baabdullah, Abdullah ; Dwivedi, Yogesh
    The development of mobile technology is facilitating the transformation in a way that governments deliver their services. Mobile government is one area that has received very little research, but it can have a tremendous impact on the way citizens engage with their government. This research analyses the data gathered from 81 respondents through online survey on the various aspects of mobile government and collects their views on some of the key questions related to the use of mobile government. The findings showed that although citizens are aware of the possibilities they hardly used mobile devices as a direct communication channel with government. Most users tend to use social media platforms and social media is used as an intermediary between government and citizens. The findings of this research also indicated that although the users are well aware of m-government services and own smartphones, only a handful of them use their mobiles for accessing government services.
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