Reports from the Field: Knowledge and Learning Applications in Practice

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    Exploring the Antecedents of Mobile Application Usage in the Context of English Learning
    ( 2019-01-08) Wang, Yi-Ting ; Lin, Kuan-Yu ; Huang, Travis
    With the popularization of wireless network and mobile technology, integration of technology into teaching has gradually become indispensable in teaching and learning. In order to probe into the factors influencing learners' continued use of English Learning Apps (ELAPPs), this study uses the Expectation-Confirmation Theory (practical viewpoint) as the theoretical basis for development of research model and combines the Flow Theory (hedonic viewpoint) to propose an integrated research model, thereby exploring the factors that influence learners' continued use of ELAPPs and explaining why people continued use ELAPPs. In this study, an online questionnaire was conducted. A total of 289 valid samples were collected and analyzed using a structural equation modeling (SEM) approach. The results of the study show that user satisfaction, perceived usefulness, and flow experience play a significant role in the learners’ continued use of ELAPP services. Among others, the flow experience is an important factor that influences the learner's continued use of ELAPPs. In addition, the study also found that perceived skills and perceived challenges have a positive impact on learners' flow experience, showing that in the context of mobile learning-oriented information systems, learners generate flow perception only when they are able to challenge the use of the content of teaching materials in the learning process. The implications of these findings are discussed.
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    Vicarious Learning in a Digital Environment: A Case Study at a Big Four
    ( 2019-01-08) Benabid, Myriam ; Abdalla Mikhaeil, Christine
    In the United States, $162 billion was spent on corporate development in 2012. Yet, some studies unveil a “The Great Training Robbery”, showing that no more than 10% of training expenses are effective. This research examines the misalignment between the investment in formal training settings and the actual learning behaviors which rely mostly on informal learning and digital tools (i.e. symbolic environment), empowered by an increasingly interconnected world. This research aims at understanding the emerging behaviors of learning in context among auditors and consultants from a French affiliate of a Big Four company. Based on Bandura’s work on learning in an ultra-connected universe, we identify and develop four informal vicarious learning behaviors based on symbolic media. Our work has implications for Human Resources’ value proposition which shifts away from offering content-based training to developing learning capacity.
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    Knowledge Risk Manangement – How to Manage Future Knowledge Loss
    ( 2019-01-08) Müller, Frithjof ; Mueller, Andrea
    Today’s organizations have to cope with the constant change due to reorganization initiatives, mergers, and acquisitions or the launch of a new product. In addition due to demographic changes and the actual development of the labor market securing knowledge becomes more important for organizations. Consequently, the people within the organizations are getting more important as the management of knowledge as a resource is crucial. The loss of knowledge is relevant to competition and can even be a threat to the existence of the company. Within this paper, the basics of knowledge risk management and empirical data describing the strategic competitive factor of knowledge will be outlined. Furthermore, measures and instruments that can be used to prevent or avoid the risk of knowledge loss are described by showing survey data.
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    A Case of Obstructing Conditions in Knowledge Flow Dynamics
    ( 2019-01-08) Lo, Lina
    Knowledge flows unevenly throughout an organization and the problem is that the fundamental dynamics of these flows are still not well characterized in theoretical and computational models. This study built on existing work—knowledge-flow theory, need knowledge generation, and the critical success factors for enterprise resource planning implementation—to examine the multi-dimensional knowledge-flow phenomenon in context, and used the case study methodology for knowledge-flow theory building. The research question was two-pronged: how can need knowledge and its flow across stakeholders within an organization be explained using a multidimensional knowledge-flow model and how can Nissen’s five-dimensional knowledge-flow model be validated using a real-life immersion case? This case study suggests enabling need knowledge determinants and obstructing conditions are in play in determining the path of need knowledge flow. These two research artifacts should be considered together to provide a fresh research avenue towards better understanding of knowledge flow dynamics.
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