Digitalization of Work

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    Leadership in a Digitalized and Crisis-ridden World: Towards a Comprehensive Overview of Relevant Competencies for Leaders
    ( 2023-01-03) Vay, Christian ; Steinherr, Vanessa
    Our environment is increasingly characterized by digitalization and crisis. Consequently, the competence requirements for executives are changing. Since they are critical to the success of companies, identifying talents and developing necessary leadership competencies is essential. To accomplish this in a targeted manner, a competency overview is needed that considers digitalization and crisis. However, current literature indicates that digital and crisis leadership are investigated separately. To address this research gap, this study develops a competence overview based on a systematic literature review considering both research streams. The analysis of 38 studies reveals 21 competence areas. For a structured analysis, these competence areas are considering the competence categories of self-, people-, and business management. The literature review shows that there is overlap in the two areas regarding competencies related to decision-making, communication, and learning. Differences occur, for example, regarding leaders' health awareness or technical literacy, which are only addressed in digital leadership.
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    Remote Workers’ Privacy Concerns, Psychological Climate for Face Time, and Organizational Affective Commitment
    ( 2023-01-03) Afota, Marie-Colombe ; Cañibano, Almudena ; Ollier-Malaterre, Ariane ; Provost Savard, Yanick ; Léon, Emmanuelle
    During the Covid-19 pandemic, the shift to high-intensity remote work—three days or more a week—accelerated the digitalization of work processes on platforms such as Slack or Teams and the blurring of boundaries between work and personal life through videoconferencing and the use of personal devices for work. This paper explores the relationships between high-intensity remote workers’ information and communication technologies (ICT) privacy concerns, psychological climate for face time, and organizational affective commitment. Building on organizational support and social information processing theories, we argue that ICT privacy concerns and perceptions that an organization values physical presence in-office may undermine commitment to the organization. Based on a two-wave study of 1065 remote workers in a large multinational bank, we find that ICT privacy concerns and psychological climate for face time reinforce one another and are negatively associated with subsequent affective organizational commitment.
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    Understanding Human Enactment of Technology on Digital Labor Platforms
    ( 2023-01-03) Deng, Xuefei ; Pinto, Katy
    This study examines gig workers’ interactions with digital platforms to reveal how workers see technology in relation to their conduct of work. Gig workers are paid labors who find short-term tasks or projects through a digital labor platform (DLP) that connects clients and workers. Workers are intertwined with technologies in gig work. On DLPs such as Uber, tensions arise between humans and algorithmic management. Yet, our understanding of worker perceptions of DLP technologies remains limited. This study focuses on place-based gig work of delivery and grocery shopping (e.g., Instacart, Postmates) and draws upon sociomateriality research to reveal workers’ perceptions. Analysis of worker narratives revealed three themes related to worker enactments of technology on DLPs (affording, constraining, and seeking alternatives) and two co-existing, contradictory identities of technology (aid vs. obstacle). The dual relations suggest new dimensions of sociomateriality on DLPs and offer practical implications on the digitalization of work.
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    It’s not All Shiny and Glamorous: Loneliness and Fear of Missing Out among Digital Nomads
    ( 2023-01-03) Miguel, Cristina ; Lutz, Christoph ; Majetić, Filip ; Perez-Vega, Rodrigo ; Sanchez-Razo, Miguel
    The term ‘digital nomad’ has gained popularity to describe professionals who work remotely from different locations facilitated by using information and communication technology. This study explores the interaction between digital nomadism and loneliness, digital nomads’ coping mechanisms to fight loneliness (with a special focus on social media use), as well as the phenomenon of fear of missing out (FoMO). Digital nomads who often experience isolation may turn to the use of Facebook, WhatsApp, and Instagram to keep in contact with family and friends and other social media like Facebook groups, Slack, and MeetUp to meet new people. However, intensive use of social media can generate FoMO. By using 15 in-depth interviews, this paper aims to explore loneliness and FoMO as issues that might negatively intersect with digital nomads’ wellbeing, thus spotlighting some of the hidden dark sides of digital nomadism that go too often unnoticed.
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    Introduction to the Minitrack on Digitalization of Work
    ( 2023-01-03) Orme, Stephanie ; Mccauley, Brian ; Scholz, Tobias ; Hamari, Juho
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    Digital Work: A Conceptual Clarification
    ( 2023-01-03) Baiyere, Abayomi ; Schneider, Sabrina ; Stein, Mari-Klara
    This paper provides a typology of digital work – a popular term still lacking a clear meaning. We show how previous attempts to capture the essence of digital work struggle to provide a meaningful yet comprehensive understanding of what differentiates traditional from digital work. We draw on prior literature to argue that digital work requires three rationales to be fulfilled: process (How?), outcome (What?), and objective (Why?). Based on this, we highlight three variations – digital enabled work, digital engaged work, and digital embedded work. This typology allows us to define digital work more clearly and enables future research to adequately study and theorize digital work. Furthermore, this typology permits considering alternate classifications for activities and actors in work that traditional work conceptualizations fail to include.
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    Towards More Digital Wellbeing in Knowledge Work - A Signaling Theory Perspective
    ( 2023-01-03) Clausen, Sünje ; Braun, Lea-Marie ; Stieglitz, Stefan
    Knowledge workers increasingly rely on information and communication technologies (ICT) in their work. If not managed effectively, this shift can reduce workers’ wellbeing and performance. Accordingly, research on corporate digital responsibility (CDR) urges organizations to implement digital wellbeing initiatives to protect workers. In this research, we investigate which digital wellbeing initiatives are offered by organizations, expected by knowledge workers, and whether such initiatives might provide economic returns in the form of improved organizational attractiveness. Based on signaling theory and following a multi-method approach, we identify digital wellbeing initiatives from websites and social media posts of 25 technology companies and conduct semi-structured interviews with 10 students and young professionals. We discuss the conceptualization of digital wellbeing and the role of digital wellbeing for organizational attractiveness. Our findings provide a starting point for investigating business cases for CDR and can advance understanding and implementation of digital wellbeing both in research and practice.