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ItemIntervention Study on the Effect of Training and Support on Perceived Level of Patient Portal Ease of Use Among the Elderly( 2018-01-03)In the organizational setting, training and support is provided when new information systems (IS) is introduced. Consumers, in contrast, are less likely to receive training when considering to use a new IS for personal use and are motivated by a balance of utilitarian and hedonic factors. Computer anxiety hinders older people finding enjoyment in IS, even though they find the IS useful. This intervention study concerns the effect of training and support on older IS users’ perceptions of patient portal ease of use (PEU) for reviewing and managing their digitized health records. The treatment group received comprehensive training based on Bandura’s self-efficacy model. The study found that those who received the training and were provided with on-demand support had increased computer confidence and self-efficacy, reduced computer anxiety, and increased PEU of the patient portal. The findings contribute to the technology acceptance literature and the motivation of elderly to use an IS.
ItemSocial Media and Older Adults: Understanding Cognitive Training and Social Network( 2018-01-03)The literature on technology, cognitive training, and social network of older adults are reviewed through the lens of social inclusion. Technology has enhanced the lives of children to older adults with training, information, and social connections over the internet. Yet, as technology has advanced, those born before the significance of the internet of things (IoT) have minimal exposure to enhance the quality of their lives. Older adults are digital immigrants, those born before personal computers and the IoT became part of everyday life. One might propose that with equal instruction and access to technology, digital immigrants are able to navigate technology regardless of their age. However, research shows that the aging population faces significant training, device, and technical obstacles, which are different from those of digital natives. This review is a foundation for how interventions in older adult speed of processing and social network might support future experimental research.