Advances in Design Science Research

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    Living Labs: A Bibliometric Analysis
    ( 2018-01-03) McLoughlin, Shane ; Maccani, Giovanni ; Prendergast, David ; Donnellan, Brian
    The objective of this study is to understand how Living Lab(s) (LL) as a concept and research approach has developed, proliferated and influenced scholarly research to date. The goal is in assisting both the LL and Action Design Research (ADR) communities in advancing both fields by establishing understanding, commonalities and challenges in advancing both research agendas. We adopt a bibliometric methodology to understand the scholarly impact, contribution and intellectual structure of LL as a new approach to innovation. We conclude with recommendations on advancing both ADR and LL fields of research, highlighting that increased cross-collaboration going forward offers clear opportunities to both fields.
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    Design of Mobile Application for Self-reporting Affective Experiences
    ( 2018-01-03) Jussila, Jari ; Sillanpää, Virpi ; Helander, Nina ; Vuori, Vilma ; Boedeker, Mika ; Liukkonen, Jari ; Suoja, Kari ; Felicetti, Alberto ; Raso, Cinzia
    Affective experiences have a major role in value creation during customer encounters both in business to consumer (B2C) and business to business (B2B) domains. However, understanding and effectively identifying affective experiences is challenging. Based on a practical need of a case company, the aim of this study was to develop an ensemble artifact for measuring affective experiences during customer encounters. Following action design research method, we designed the artifact in two cycles. First cycle involved creating a poster to capture affective experiences in an event setting. In second cycle, a mobile application was developed for identifying affective experiences. In a pilot study the mobile application was used to interview 73 individuals during customer encounters at various touchpoints of the customer event by four interviewers. The study reports the preliminary findings, evaluates the artifact development process through the lenses of design science research process model, and identifies the future research directions.
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    In Search of a Cure for a Psychosis in Information Systems Design: Co-created Design and Metaphorical Appreciation
    ( 2018-01-03) Waguespack, Leslie ; Babb, Jeffry ; Yates, David
    We postulate that a disconnect between stakeholders and designers, often rooted in an understandable preoccupation with technical rationality, limits how design research is conceptualized in the design science research community. We posit co-creation as a way to overcome this limitation that engages reflective design practice fostering a shared understanding of value among the designers/developers, users, analysts and others. Thus, co-creation is an essential ingredient for design satisfaction in many design endeavors. We proffer a theoretical foundation for envisioning design success as an artefact that realizes co-created conceptual metaphors compositing the objective and subjective qualities shaping the stakeholders’ appreciative systems. This paper positions and advocates for a critical perspective on designer transcendence where design choices and actions are centered on a shared, but evolving, composite understanding of value and quality - satisfaction. Successful co-creative design emancipates users from concern for unnecessary technically rational aspects of artefact design. Further we propose a framework, grounded in semiotics, to hone and revitalize designer transcendence with a design emphasis on efficient and ideally frictionless interfaces - conceptual metaphors - to reduce asymmetry among stakeholder concerns.
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    Portraying Design Essence
    ( 2018-01-03) Chandra Kruse, Leona ; Nickerson, Jeffrey V.
    Recent discourse in the Design Science Research community addresses the necessity to accumulate and reuse design knowledge. However, design methods are complex and so are the traditional ways to document design knowledge. Inspired by the high business and academic impact of Business Model Canvas, we argue that a single-page portrayal of nine design elements can help designers to capture design knowledge and eventually share it with other designers. This paper reports on our attempt to create, demonstrate, and evaluate an instance of such tools, one that we call the Portrait of Design Essence.
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    How to Include Humanoid Robots into Experimental Research: A Multi-Step Approach
    ( 2018-01-03) Homburg, Nadine
    Robots have penetrated many areas of daily life, including increased uses of humanoid robots in personal and organizational settings such as health care, eldercare, and service encounters with customers. Little research examines humanoid robots in these professional settings, even though the human-robot interaction (HRI) is particularly critical in such contexts. On the basis of a literature review and experience from several experimental studies, this article offers some guidance for designing HRI experiments with humanoid robots. In addition to detailing major challenges associated with designing HRI studies, this article suggests important next steps for experimental research with humanoid robots, as well as implications for further study.
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    Introduction to the Minitrack on Advances in Design Science Research
    ( 2018-01-03) Tuunanen, Tuure ; Baskerville, Richard ; Beck, Roman