Social Impact and Information Systems

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    Stakeholder and Value Orientation in Digital Social Innovation: Designing a Digital Donation Concept to Support Homeless Neighbors
    ( 2021-01-05) Gebken, Larissa ; Drews, Paul ; Schirmer, Ingrid
    During the first wave of COVID-19 lockdowns, the infrastructure for supporting homeless neighbors disintegrated in many countries. As one important area of support, it became difficult to provide small donations to homeless neighbors. In an action design research-based project, as part of a national hackathon initiative and accelerator program, we contributed to the development of a digital donation concept. We frame this process as a digital social innovation for vulnerable people and highlight the need to consider stakeholder and value orientation during the design, implementation, and evaluation stages. Our findings include a reflection of the project course, a description of the developed concept, an analysis of how values shaped the design, and a formalization of learnings.
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    Pictographs, Ideograms, and Emojis (PIE): A Framework for Empirical Research Using Non-verbal Cues
    ( 2021-01-05) Suntwal, Sandeep ; Brown, Sue ; Brandimarte, Laura
    We propose an empirical framework to understand the impact of non-verbal cues across various research contexts. A large percentage of communication on the Internet uses text-driven non-verbal communication cues often referred to as emojis. Our framework proposes two types of factors to understand the impact of emojis. The first type consists of pictographs, ideograms, and emojis (PIE) factors such as usage, valence, position, and skin tone, and the second type consists of contextual factors depending on the research context, such as fake news, which has high social impact. We discuss how the effect of PIE factors and contextual factors can be used to measure belief, trust, reputation, and intentions across these contexts.
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    Open or just Fragmented? Mobilization through Open Source Action Repertoires in the Blockchain Social Movement
    ( 2021-01-05) Ingram Bogusz, Claire ; Andersen, Jonas
    The Blockchain social movement not only opposed the economic system in the post-2009 financial crisis years, it provided a tangible technological alternative, built in computer code and using Open Source (OS) principles. The social movement mobilized using familiar OS structures and activities as action repertoires. Although this openness encouraged mobilization, this ran the risk of losing control, as individuals used the OS code for their own purposes, outside the scope of the social movement. The use of OS action repertoires provided ways to coordinate, vent and build consensus. Further, the resulting dissent, when it occurred made the movement more relevant by extending the movement and mobilizing individuals in complementary areas, driven by economic incentives. The OS repertoire of open entrepreneurship also facilitated mobilization, making the movement more influential.
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    Online Hate and its Routes to Aggression: A Research Agenda
    ( 2021-01-05) Ray, Argha ; George, Joey
    The Internet has provided human civilization hitherto unimaginable tools with which to connect, communicate and coexist. Unfortunately, those same tools are being viciously maneuvered to spread ethno-racial and religious hatred and romanticize violence, where mass shooters are canonized as saints. The internet is now replete with vituperative chat rooms, web pages, discussion boards, forums, videos, music, and games that denigrate and bully marginalized outgroups either blatantly or through innuendoes. To that extent, it is almost impossible now to navigate through the internet without encountering hateful ideologies and propaganda that deepen societal fissures and instigate violence. Though journalism has put the spotlight on the link between online radicalization and real-world hate crimes, it is still an open empirical question. The existing evidence has been merely anecdotal interspersed with theoretical speculation and data driven empiricism cutting across scientific disciplines. This paper lays out a research agenda that may shed more light on this causal link between online hate and hate crimes.
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    I Can’t Breathe: How Digital Video Becomes an Emancipatory Technology
    ( 2021-01-05) George, Jordana ; George, Thomas ; Moquin, René
    This grounded theory study explores how bystander digital video distributed via social media documents perceived injustice and serves as an emancipatory technology. Using 30 examples, the study provides insight into how bystander videos impact perceived social injustice with potential visual evidence and how bystander videos ultimately shape larger social movements. We find that potential evidentiary video events break down into eight theoretical areas: instigation, target, place, perceived injustice, tools, witness, potential evidence, and outcomes. We find that while bystander video spread through social media can indeed serve as an emancipatory technology with substantial positive outcomes, care must be taken to avoid oversaturation that could result in desensitization and lower efficacy.