Digital Social Media in Enterprise
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ItemOrganizational Social Media: A Literature Review and Research Agenda( 2018-01-03)Social media refers to online tools that make it possible for users to create content, publish, share and communicate online. Social media use by and in organizations is a developing research field still in its infancy. The present paper presents a literature review on the subject of Organizational Social Media (OSM), starting and proceeding from van Osch and Coursaris’s literature review extending to 2011. The review contributes to the IS research field by describing how the IS research field defines and categorizes social media, identifying what topics are currently interesting and suggesting future research topics. The findings suggest that to a great extent the IS research field focuses on internal activities e.g. communication and knowledge sharing made possible by social media and that a common definition of social media is lacking.
ItemDigitalization and Leadership - How Experienced Leaders Interpret Daily Realities in a Digital World( 2018-01-03)Digitalization brings about great challenges for leaders of business organizations who now have to deal with disruptive changes on the commercial landscape, with data-driven decision making, as well as with new ways of crowd-based working; and with a workforce with ubiquitous access to information and establishing new ways of communication. In this paper, I examine leaders’ perspectives on these digitalization-driven developments. Employing a grounded theory approach, I analyzed data from qualitative interviews of 29 experienced business leaders and several observations. Leaders, as a unit of analysis, discuss environmental changes of leadership as well as updated practices of leaders’ communication with their followers. In addition, leaders self-report context-transcendence of their individual leadership styles. The insights contribute to a more integrative view of the interplay of digitalization and leadership and to the debate on whether the assumptions of leadership theories of the non-internet era are still valid.
ItemSocial Network Sites in Businesses: Combating Technostress( 2018-01-03)This survey research examined social networking sites (SNS) internal to the company to determine how SNS use affects attitudes, and ultimately turnover intentions. We hypothesize that due to social capital, emotional dissonance, and conservation of resource theories, work SNS use will decrease work isolation, which will decrease work-related attitudes and increase turnover intentions. Due to social capital theory, we propose that work SNS use will decrease work isolation. Due to emotional dissonance theory, we hypothesize that work isolation will decrease positive emotions and job satisfaction, and increase job tensions, such as work stress. All three of these factors will increase turnover intentions. These findings suggest that technology has the potential of reducing technostress symptoms at work. We found that incorporating internal SNS in businesses improves attitudes and behaviors, which is important for managers to consider as ways to save costs due to employee turnover.