Digital Social Innovation

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    From Public Value to Social Value of Digital Government: Co-Creation and Social Innovation in European Union Initiatives
    ( 2019-01-08) Halmos, Andrea ; Misuraca, Gianluca ; Viscusi, Gianluigi
    This paper discusses the development of key features in European Union policy and service redesign, based on social innovative practices where co-creation and the related phenomenon of digital social innovation have a high potential impact. The idea underneath this claim is that information and communication technologies are becoming increasingly pervasive in the design, development and delivery of social innovation and co-creation initiatives which should not be limited to service delivery, rather serve as the driver for opening-up governance systems and change the way public organizations are structured and policy designed and implemented. Consequently, the paper discusses the key elements identified for setting up open and collaborative governance systems, while, taking stock from the analysis of policy experiences and practices funded by the European Commission, an overview of main drivers and barriers are presented. The paper concludes outlining recommendations for future research, as well as implications and possible directions for policy.
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    Developing Open Innovation: Exploring Social Innovation Design in Hong Kong
    ( 2019-01-08) Liu, Helen
    The open innovation model, which allows idea exchange between organizations and the public, is adopted to facilitate social innovation. This study examines the motivational factors and incentives design of open innovation from both the participants and organizations perspectives in the context of Hong Kong. Building upon the existing literature, we investigate how monetary rewards, task meaningfulness, social interaction, and reputation influence the effort invested in and quality of open innovation contributions. We collected survey data on participants’ motivation, background and individual characteristics, and their effort and contributions toward open innovation in Hong Kong (N=155). We then built three incentive design models for open innovation development in Hong Kong based on 3 investigated cases to illustrate them. Our findings generate applications for policymakers and implementers who are interested in designing effective open innovation that facilitates social innovation in cities that are going through transitions like Hong Kong.
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    Is Government Welfare Able to Change? Analysing Efforts to Co-create an Improved Social Welfare System through Taking Advantage of a Collaborative Economy
    ( 2019-01-08) Aavik, Gerli ; Mayer, Anna ; McBride, Keegan ; Krimmer, Robert
    Welfare sectors across the world are facing the need to balance the contrast between economic pressures due to demographic changes and peoples’ rising expectations of receiving services that are transparent; timely and tailored to citizens’ habits and needs. This means that governments are pressured to look for new ways to deliver public services. This article looks at two co-created peer-to-peer platforms that are engaged in delivering public services in the welfare sector, Helpific and Caremate, and their development and role in the Estonian welfare sector. These platforms appear to hold substantial potential for changing the current system of delivering public services, however they have not yet managed to acquire the anticipated level of success. By examining these two cases, it is proposed that the room and support for developing new solutions, using experience in the field and overcoming the digital divide must be assured in order to make changes in government welfare possible.
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    How ICTs Shape the Relationship Between the State and the Citizens: Exploring New Paradigms Between Civic Engagement and Social Innovation
    ( 2019-01-08) Gagliardi, Dimitri ; Misuraca, Gianluca ; Niglia, Francesco ; Pasi, Giulio
    The paper investigates the role of Information and Communication Technologies (ICTs) in enabling social innovation and civic engagement. The purpose is to advance a typology for better understanding whether such a phenomenon might contribute to a paradigmatic shift in the relationship between the governments or the administrations and citizens. This framework is set out is based on the review of recent literature on social innovation and ICTs, studying the relationships between government and citizens emerging from 41 cases. The analysis highlights how ICTs underpin innovation in civic engagement initiatives in two main ways: 1) by modernising existing processes and 2) by integrating new services.
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    Introduction to the Minitrack on Digital Social Innovation
    ( 2019-01-08) Misuraca, Gianluca ; Tucci, Christopher ; Liu, Shuhua Monica