Making Digital Transformation Real

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    Determining Digital Transformation Success Factors
    ( 2020-01-07) Morakanyane, Resego ; O'Reilly, Philip ; Mcavoy, John ; Grace, Audrey
    To understand what organizations do which brings about successful digital transformation (DX), a review of representative literature was performed. From a total of 89 articles, 16 single-case articles which sufficiently documented end-to-end DX success stories of 10 exemplar organizations we selected. Within case content analysis and asking the questions analytical procedure were employed to code each exemplar case, where a total of 174 attributes were found. Making the comparisons procedure was employed to build thematic higher-level categories by grouping similar attributes. Cross case content analysis was employed to determine presence strength of attributes in the category groupings. A list of 7 success factors and 23 subfactors emerged from the thematic groupings. These success factors constitute the initial steps towards building a DX framework which organizations seeking to embark on successful digital transformation journeys can adopt.
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    Cycles of Innovation and Alignment in Digital Transformation: Investigating the Dynamics of Resource Recombination in a Construction Firm
    ( 2020-01-07) Lundberg, Oscar ; Sandberg, Johan ; Nylén, Daniel
    The generative nature of digital technology implies that during digital transformation (DT), organizations traverse multiple cycles of innovation and resource alignment. Still, extant research mainly chronicles DT as linear and contained phenomenon occurring in response to a dramatic environmental change event. How new resources align with previous ones into novel combinations, the work that supports continuous organizational capability building, and the temporal relationships between cycles of change in DT has received scant attention. Drawing on dynamic capability theory, we analyze innovation and resource alignment cycles driving DT at Lundqvist Trävaru AB, a small Swedish construction firm. Our study has at least two contributions. First, the analysis reveals three types of dynamic capabilities that shape resource generation and alignment in DT. Second, we provide a process model outlining the innovation and alignment cycles that fuel DT as they scale in the focal firm.
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    Implementing Scaled-Agile Frameworks at Non-Digital Born Companies - A Multiple Case Study
    ( 2020-01-07) Schuch, Florian ; Gerster, Daniel ; Hein, Daniel ; Benlian, Alexander
    For traditional enterprises to harness the advantages of organizational agility, scaled-agile frameworks seem to be more appropriate to adopt agile practices at large scale. However, the adoption of agile practices often creates trade-offs between the implementation of an ideal theoretical framework and company-specific necessities. While extant research has covered the implications and challenges when adopting agile structures, our research focuses on the how and why of such trade-offs using Socio-Technical Systems Theory. Drawing on the results of an exploratory multiple case study, we reveal that companies either choose a top-down or bottom-up approach for implementation. While the first often is triggered by the need to increase customer centricity, the latter is mostly triggered by the need to increase the number of releases. Moreover, we found that the selected implementation approach has significant impact on the key design parameters for and the content of the implementation of scaled-agile frameworks.
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    Competences for Digital Transformation: Insights from the Norwegian Energy Sector
    ( 2020-01-07) Osmundsen, Karen
    Numerous established firms are undergoing digital transformations. To manage a digital transformation (DT), companies should develop DT capabilities. One important prerequisite for DT capabilities is DT competence — a bundle of employee skills, knowledge, and expertise necessary for a successful DT. However, research on which competences are essential for a DT is limited, as is research on how established firms can obtain these competences. Based on a longitudinal case study, this paper provides insight into which competences were identified as important for the DT at an established firm in the Norwegian energy sector, and how these competences were obtained. The paper also presents a conceptual model, to better understand and study the concept of DT competence as a prerequisite for DT capabilities.
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    Orchestrating the Digital Transformation Process through a ‘Strategy-as-Practice’ Lens: A Revelatory Case Study
    ( 2020-01-07) Pelletier, Claudia ; Raymond, Louis
    Implementing a digital transformation (DT) strategy constitutes an important challenge for most firms. Small and medium-sized enterprises (SMEs) in particular must be helped in enacting and managing their DT process. To do so, we aim to answer two research questions: What are the dimensions that define a DT strategy in a SME context? And how do these dimensions contribute to the enactment of a DT process in this context? Using an information systems (IS) strategy-as-practice theoretical lens, combined with an information technology (IT) asset orchestration perspective, we opt for an interpretive case study of an industrial service SME whose characteristics are conducive to a renewed vision of IS strategy in a DT context. From this study emerges a process model that allows us to describe and better understand, in a concrete manner, how a DT occurs and how it is managed through a coherent DT strategy.
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    Digital Transformation: The Interplay of Explorative and Exploitative Capability Development
    ( 2020-01-07) Gao, Shan ; Hakanen, Esko ; Rajala, Risto
    This research focuses on the firms’ capability development in the era of digital transformation. We empirically investigate how firms operating in heavy industry extend their capabilities through explorative and exploitative capability development. Our study uncovers that firms in the industry tend to begin with exploitation and gradually extend to exploration. Our findings highlight the importance and necessity of adopting network capabilities both for execution of transformation activities, and for developing internal capabilities. The empirical evidence indicates that inter-organizational ambidexterity is essential for unleashing the full potential of digital transformation, and that ambidexterity can be achieved through a combination of internal and external capabilities.
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    Can Digital Engagement Transform the Performing Arts?
    ( 2020-01-07) Ford, Vince ; Mandviwalla, Munir
    From changing consumer relationships to demands for new experiences, performing arts institutions are under increasing pressure to embrace digital transformation. Technology is altering how audiences engage with the arts. Strategies to sustain existing formats, customers, and revenue models are unlikely to succeed. Cultural institutions in general and performing arts such as orchestras, ballets, and operas are rapidly adopting technology – with millions of social media followers, streaming, and online ticketing. Yet, these initiatives are fragmented, hard to assess. This research asks: What are the mechanisms driving digital innovation in performing arts institutions? The research approach includes field interviews with fifty performing arts organizations. The results show that engagement is an important construct for digital transformation. The components, development, instantiation, and impact of digital engagement are elaborated in a set of propositions that summarize the role of digital transformation in the performing arts.
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    Introduction to the Minitrack on Making Digital Transformation Real
    ( 2020-01-07) Packmohr, Sven ; Mosconi, Elaine ; De Santa-Eulalia, Luis Antonio