Social-Technical Issues in Organizational Information Technologies

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    The Dark Side of Software Development: Job Stress amongst Autistic Software Developers
    ( 2020-01-07) Holmes, Terrell ; Annabi, Hala
    The software workplace is a competitive space and presents significant stressors for software developers. Autistic software developers are more susceptible to stress, and due to the unique challenges they face in addition to those faced by the majority, neurotypical software developers. There is very little research addressing stressors for autistic people in the software workplace and how to mitigate those stressors. This paper synthesizes the existing literature relevant to software workplace stressors for autistic people and proposes a framework to guide further research to investigate the implications of and mitigate stressors in the software industry for autistic software developers.
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    Senior Managers’ Information Behavior in Current Emerging Ubiquitous and Intelligent Computing Environment
    ( 2020-01-07) Ong, Vincent Koon ; Duan, Yanqing ; Xu, Mark
    Emerging ubiquitous and intelligent information systems, such as the Internet, social computing technologies and artificial intelligence (AI), have facilitated the increasing complexity and dynamism of operational and strategic information in a highly distributed environment. As a result, organizations have been busy seeking approaches and tools to support senior managers in coping with this challenge, from organizational learning to knowledge management, from competitive intelligence to business intelligence, and from management information systems to strategic (executive) information systems. Before embarking on formulating and developing these approaches and tools, senior managers’ informational roles and information behavior should be understood. This paper explores factors influencing and shaping existing senior managers’ information behavior in order to shed light on value-added approaches or technological solutions for supporting and improving informational roles of senior managers. The findings show that information behavior of senior managers is influenced and shaped by a number of factors, mainly the organizational actors and organizational situations, followed by their affective responses and the use of technological tools.
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    Open Innovation in the Public Sector: A Dynamic Capabilities Perspective and the Role of Information Technology
    ( 2020-01-07) Coulon, Thibaut ; Templier, Mathieu ; Bourdeau, Simon ; Pascal, Amandine ; Vieru, Dragos
    Public sector organizations (PSOs) are facing important structural, financial, environmental, and technological pressures. To adapt and respond to this complex and changing environment, PSOs need to deploy new innovative and collaborative approaches to capture and capitalize on specialized knowledge coming from a wider number of contributors. Open innovation (OI) is one such promising approach. Drawing on a dynamic capabilities perspective and based on an analysis of 100 case study reports of OI initiatives, we identified 16 key organizational actions deployed by PSOs to implement OI initiatives. Data analysis showed that PSOs’ dynamic capabilities of sensing, seizing and transforming are enacted and collectively used to engage in OI initiatives through these 16 organizational actions. In virtually all of these organizational actions, information technology (IT) plays a key role either as a central support tool or as an outcome.
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    Digital and Conventional Matchmaking – Similarities, Differences and Tensions
    ( 2020-01-07) Ivarsson, Frida ; Svahn, Fredrik
    Matchmaking is a process of complex resource allocation where firms are intermediaries of supply and demand between actors in an ecosystem. Digital platforms have brought matchmaking into the spotlight in IS research by their ability to scale and improve the quality of matching. In this paper, we outline four principles of digital matchmaking from digital platform theory. We continue by illustrating these principles in an empirical case-study of conventional matchmaking in the Swedish forest industry. We seek to improve the understanding of matchmaking by identifying similarities and differences of digital and conventional matchmaking. We then discuss tensions that may emerge for the conventional matchmaker facing digitalization. We contribute to theory of changing organizing logic associated with digital technology adoption and to practice by outlining what it takes becoming a digital matchmaker.
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    Conflicting Roles of CIOs and their Negative Effects on the Workplace of the Future
    ( 2020-01-07) Zimmermann, Sina ; Schulz, Thomas ; Gewald, Heiko
    Demographic change is forcing companies to find new ways to attract skilled knowledge-workers to safeguard strong economic performance. In particular, in the case of younger generations, companies have the opportunity to increase their attractiveness apart from usual incentives like a high salary by addressing these generations’ altered expectations towards their professional life and their work-life balance. Recent studies show, however, that companies often struggle to implement the necessary information technology. Drawing on role theory and existing literature, we developed a role framework to identify intra-role conflicts perceived by the chief information officers and inter-role conflicts between the IT and other departments. Through qualitative interviews with representatives from five companies, we identify numerous role conflicts, particularly common in smaller companies and companies managed by their owners. Implications for theory and practice are discussed.
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    Introduction to the Minitrack on Social-Technical Issues in Organizational Information Technologies
    ( 2020-01-07) Vieru, Dragos ; Vidolov, Simeon ; Westergren, Ulrika