Understanding the Role of User Interface for Multi-Criteria Decision-Making in Supporting Exploratory Usage of Information Systems

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dc.contributor.authorHong, Sungsoo Ray
dc.contributor.authorKocilenik, Rafal
dc.contributor.authorAragon, Cecilia
dc.contributor.authorBattersby, Sarah
dc.contributor.authorKim, Juho
dc.date.accessioned2020-12-24T19:16:53Z
dc.date.available2020-12-24T19:16:53Z
dc.date.issued2021-01-05
dc.description.abstractMulti-Criteria Decision-Making (MCDM) is one of the essential tasks people encounter in their everyday use of information systems. In MCDM, people weigh the relative importance of multiple decision criteria to assess decision candidates. Such an MCDM task is ubiquitous yet can be cognitively taxing without the explicit support of user interfaces (UIs). However, there has been a lack of approaches aiming at systemically understanding how the design of UIs can affect users' attitudes and behavior in performing their exploratory use of information systems under MCDM scenarios. To better understand the role of UIs in MCDM, we determine two factors in characterizing UI for MCDM; (1) the internal representation, the way that UI frames end-users in determining preferences of decision criteria (i.e., individual, proportional, and pairwise quantifies), and (2) the external representation, the way that UI externalizes user preferences while the users interact with systems (1D and 2D layouts). We conducted two studies to understand how different design choices affect users' MCDM processes. We found 2D layout improves a set of attitudinal aspects in MCDM scenarios while using different quantifiers introduces a set of trade-offs.
dc.format.extent12 pages
dc.identifier.doi10.24251/HICSS.2021.178
dc.identifier.isbn978-0-9981331-4-0
dc.identifier.urihttp://hdl.handle.net/10125/70790
dc.language.isoEnglish
dc.relation.ispartofProceedings of the 54th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectInteractive Visual Analytics and Visualization for Decision Making
dc.subjectexploratory informaton-seeking
dc.subjectmulti-criteria decision-making
dc.subjectuser interface
dc.titleUnderstanding the Role of User Interface for Multi-Criteria Decision-Making in Supporting Exploratory Usage of Information Systems
prism.startingpage1475

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