Quality Indicators of Online Cancer Communities from the Perspective of Cancer-Affected People

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2023-01-03

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3338

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Abstract

Online cancer communities established by non-profit cancer organisations help cancer-affected people seeking information and facing emotional and psychological challenges to communicate and interact with a network of people suffering from similar issues. However, the quality features of online cancer communities from the perception of users of the information are under-researched. Using the factors credibility, content, and design, this study adopted a multi-theory perspective by integrating the Information Quality (IQ) assessment framework, the source credibility model, and the two-factor theory for website design to develop a framework to examine the quality indicators of online cancer communities. Data collected via semi-structured interviews with 14 participants showed that dimensions underlying content and credibility factors are crucial for using the online community. All dimensions underlying the design factor were essential factors, except for the visualisation of the website and privacy and data protection that constituted motivating factors for using the online community.

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Social Media and Healthcare Technology, content, credibility, design, online cancer communities, quality

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10

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Proceedings of the 56th Hawaii International Conference on System Sciences

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Attribution-NonCommercial-NoDerivatives 4.0 International

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