Frustrated and Failing: Affective Load in Student Searching
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2010
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Frustrated and Failing: Affective Load in Student Searching
Kathryn Arinaga, Julie Motooka, & Jonathan Young. LIS 677 Human Dimension in Information Systems; University of Hawaii at Manoa, Library & Information Science.
Introduction: Research Questions, Theoretical Background; Methods; Results.
Summary: Emotion is a critical component of human behavior, including information seeking. Our study shows that higher affective load is related to more difficulty in noticing aspects of the database. The less we notice, the more likely our system image will be inaccurate, leading to low acceptance of the system, lowering motivation, and possibly disengagement. Higher optimism and self-efficacy may not have enough of a buffering effect in performing tasks of high difficulty. Further studies could pinpoint where the points of frustration or increased affective load are and ways to mitigate these in student searching. This study also indicates the need to incorporate teaching models to help students understand how databases work in library instruction.
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Human-computer interaction.
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