User Related Challenges of Self-Service Business Intelligence

dc.contributor.author Lennerholt, Christian
dc.contributor.author Van Laere, Joeri
dc.contributor.author Söderström, Eva
dc.date.accessioned 2020-01-04T07:10:23Z
dc.date.available 2020-01-04T07:10:23Z
dc.date.issued 2020-01-07
dc.description.abstract Self-service Business Intelligence (SSBI) is an upcoming trend that allows non-technical casual users to use Business Intelligence (BI) in a self-reliant manner without the support of technical power users. Many organizations struggle to utilize the potential of SSBI and experience data-related and user-related SSBI implementations challenges. This study aimed at exploring user-related SSBI challenges by conducting and analyzing a total of 30 qualitative interviews with 5 BI consultants and 10 customer representatives involved in 2 SSBI implementation project teams. Analysis of the interviews revealed ten challenges related to “Self-reliant users”, seven challenges related to “creating SSBI reports” and five challenges related to “SSBI education” that differ considerably from SSBI challenges commonly discussed in literature. Awareness of these 22 challenges can help practitioners to avoid unnecessary obstacles when implementing and using SSBI, and guide SSBI researchers in simplifying the implementation process of SSBI.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2020.024
dc.identifier.isbn 978-0-9981331-3-3
dc.identifier.uri http://hdl.handle.net/10125/63763
dc.language.iso eng
dc.relation.ispartof Proceedings of the 53rd Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Business Intelligence and Big Data for Innovative and Sustainable Development of Organizations
dc.subject challenges
dc.subject implementation
dc.subject self-service business intelligence
dc.subject ssbi
dc.subject usage
dc.title User Related Challenges of Self-Service Business Intelligence
dc.type Conference Paper
dc.type.dcmi Text
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