Exploring the Challenges and Barriers of Knowledge Retention in Information Systems Development Teams: The Case of Pēke

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dc.contributor.authorChiu, Yi-Te
dc.contributor.authorMirkovski, Kristijan
dc.contributor.authorCranefield, Jocelyn
dc.contributor.authorShankar, Shruthi
dc.date.accessioned2020-12-24T20:05:15Z
dc.date.available2020-12-24T20:05:15Z
dc.date.issued2021-01-05
dc.description.abstractKnowledge Retention (KR) is vital for information systems development (ISD) as information technology (IT) professionals rely on accumulated technical and organizational knowledge to develop and maintain information systems. To help organizations better understand KR in the ISD context, we explore the erosion of KR practices arising from staff churn and the aftermath of a major earthquake in an ISD unit in a financial organization in New Zealand. In this preliminary study, we develop a causal model of KR in the ISD context, which articulates the barriers, challenges, and consequences of ineffective KR for at the routine and exiting stages. Our model identifies four barriers and challenges—coordination complexity, resources for knowledge retention, attention to knowledge retention, and process for hiring and handover—which can affect the loss of ISD knowledge when routine and exiting KR fall into disarray. We also provide implications for practitioners regarding KR in the ISD context.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2021.633
dc.identifier.isbn978-0-9981331-4-0
dc.identifier.urihttp://hdl.handle.net/10125/71251
dc.language.isoEnglish
dc.relation.ispartofProceedings of the 54th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectReports from the Field: Knowledge and Learning Applications in Practice
dc.subjectinformation systems development
dc.subjectknowledge loss
dc.subjectknowledge retention
dc.subjectteam
dc.titleExploring the Challenges and Barriers of Knowledge Retention in Information Systems Development Teams: The Case of Pēke
prism.startingpage5196

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Reports from the Field: Knowledge and Learning Applications in Practice