Packaged Enterprise System Customization – A Systematic Literature Review

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dc.contributor.authorSingh, Chandan
dc.contributor.authorPekkola, Samuli
dc.date.accessioned2020-12-24T20:24:09Z
dc.date.available2020-12-24T20:24:09Z
dc.date.issued2021-01-05
dc.description.abstractA packaged enterprise system (PES) is an Enterprise System (ES) software package that is built with certain assumptions about the business processes. It is offered to the business with an implemented and predefined set of functionalities, which, however, are seldom usable immediately, but require some customization. Sometimes only minor changes to PES are made while occasionally the system, offering more possibilities, is configured significantly. This paper aims at mapping what we know about PES customization, and presents a systematic literature review to form a coherent understanding of its topics, themes, methods, publication outlets, scientific disciplines, and researchers. Our findings show that the topic is scattered across disciplines and domains, the studies mostly relying on surveys and implementation phase case studies, and giving a generic view rather than focusing on certain domain or the type of PES. We thus propose a set of potential research topics, for example on the business domain level to better understand the dynamics of customization and its influencing factor.
dc.format.extent8 pages
dc.identifier.doi10.24251/HICSS.2021.809
dc.identifier.isbn978-0-9981331-4-0
dc.identifier.urihttp://hdl.handle.net/10125/71429
dc.language.isoEnglish
dc.relation.ispartofProceedings of the 54th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectTopics in Organizational Systems and Technology
dc.subjectcustomization
dc.subjecterp
dc.subjectimplementation
dc.subjectliterature review
dc.subjectpackaged enterprise system
dc.titlePackaged Enterprise System Customization – A Systematic Literature Review
prism.startingpage6743

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