Identifying Knowledge Brokers in Enterprise Social Media

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dc.contributor.authorLeppälä, Mia
dc.contributor.authorEspinosa, J.
dc.date.accessioned2020-01-04T07:14:03Z
dc.date.available2020-01-04T07:14:03Z
dc.date.issued2020-01-07
dc.description.abstractKnowledge brokers act as a bridge between people and issues; they facilitate knowledge creation and sharing, and connect communities of practice. The extant literature has focused mostly on roles and network positions of knowledge brokers. This paper adds communicative actions to identifying these important actors. In the present study we develop and propose a method to identify knowledge brokering communication in an enterprise social media (ESM) platform. We posit that active knowledge brokers can be identified based on their generic social media communication. We use a large data set containing 124,015 messages among employees, and their network positions by social network analysis to identify knowledge brokers, and further analyze a sample of the communication content qualitatively. We argue that better understanding of the identification of knowledge brokering communication in a collaboration network can benefit employee assignments and help develop communication practices in ESM, leading to improved knowledge sharing and creation.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2020.059
dc.identifier.isbn978-0-9981331-3-3
dc.identifier.urihttp://hdl.handle.net/10125/63798
dc.language.isoeng
dc.relation.ispartofProceedings of the 53rd Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectDistributed Collaboration in Organizations and Networks
dc.subjectcollaboration
dc.subjectcommunication
dc.subjectenterprise social media
dc.subjectknowledge broker
dc.subjectknowledge sharing
dc.titleIdentifying Knowledge Brokers in Enterprise Social Media
dc.typeConference Paper
dc.type.dcmiText

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