SPAM – A Process Model for Developing Smart Personal Assistants

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dc.contributor.authorWinkler, Rainer
dc.contributor.authorElshan, Edona
dc.contributor.authorSöllner, Matthias
dc.contributor.authorLeimeister, Jan
dc.date.accessioned2020-01-04T07:11:20Z
dc.date.available2020-01-04T07:11:20Z
dc.date.issued2020-01-07
dc.description.abstractInformation technology capabilities are growing at an impressive pace and increasingly overstrain the cognitive abilities of users. User assistance systems such as online manuals try to help the user in handling these systems. However, there is strong evidence that traditional user assistance systems are not as effective as intended. With the rise of smart personal assistants, such as Amazon’s Alexa, user assistance systems are becoming more sophisticated by offering a higher degree of interaction and intelligence. This study proposes a process model to develop Smart Personal Assistants. Using a design science research approach, we first gather requirements from Smart Personal Assistant designers and theory, and later evaluate the process model with developing an Amazon Alexa Skill for a Smart Home system. This paper contributes to the existing user assistance literature by offering a new process model on how to design Smart Personal Assistants for intelligent systems.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2020.033
dc.identifier.isbn978-0-9981331-3-3
dc.identifier.urihttp://hdl.handle.net/10125/63772
dc.language.isoeng
dc.relation.ispartofProceedings of the 53rd Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectCollaboration with Automation: Machines as Teammates
dc.subjectadvanced user assistance system
dc.subjectamazon alexa
dc.subjectdesign science research
dc.subjectprocess model
dc.subjectsmart personal assistant
dc.titleSPAM – A Process Model for Developing Smart Personal Assistants
dc.typeConference Paper
dc.type.dcmiText

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