Circular Insurance: customer-centric, data-driven services for the Circular Economy Wood, Zena Godsill, Phil 2020-12-24T19:19:37Z 2020-12-24T19:19:37Z 2021-01-05
dc.description.abstract Advances in digital technology are driving the digital transformation of many sectors facilitating new business models, changes to business processes and the emergence of technology-driven start-ups. It is clear that technology is important in facilitating a servitisation business model. However, customers are increasingly identified as the ones driving innovation and, therefore, the digital transformation of an organisation. There is also a push for all sectors to play their role in moving to a more sustainable system by embedding Circular Economy principles into their organisations. This conceptual paper explores the interactions between digital transformation, servitisation and the Circular Economy and how these might transform the insurance sector, leading to the proposal of a new finance insurance ecosystem, Circular Insurance. The implications for the future of the insurance market are explored highlighting areas of future research and the beginnings of a possible research agenda.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2021.204
dc.identifier.isbn 978-0-9981331-4-0
dc.language.iso English
dc.relation.ispartof Proceedings of the 54th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.subject Personal Data: Analytics and Management
dc.subject circular economy
dc.subject insurance
dc.subject servitisation
dc.title Circular Insurance: customer-centric, data-driven services for the Circular Economy
prism.startingpage 1686
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