Circular Insurance: customer-centric, data-driven services for the Circular Economy

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dc.contributor.authorWood, Zena
dc.contributor.authorGodsill, Phil
dc.date.accessioned2020-12-24T19:19:37Z
dc.date.available2020-12-24T19:19:37Z
dc.date.issued2021-01-05
dc.description.abstractAdvances in digital technology are driving the digital transformation of many sectors facilitating new business models, changes to business processes and the emergence of technology-driven start-ups. It is clear that technology is important in facilitating a servitisation business model. However, customers are increasingly identified as the ones driving innovation and, therefore, the digital transformation of an organisation. There is also a push for all sectors to play their role in moving to a more sustainable system by embedding Circular Economy principles into their organisations. This conceptual paper explores the interactions between digital transformation, servitisation and the Circular Economy and how these might transform the insurance sector, leading to the proposal of a new finance insurance ecosystem, Circular Insurance. The implications for the future of the insurance market are explored highlighting areas of future research and the beginnings of a possible research agenda.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2021.204
dc.identifier.isbn978-0-9981331-4-0
dc.identifier.urihttp://hdl.handle.net/10125/70816
dc.language.isoEnglish
dc.relation.ispartofProceedings of the 54th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectPersonal Data: Analytics and Management
dc.subjectcircular economy
dc.subjectinsurance
dc.subjectservitisation
dc.titleCircular Insurance: customer-centric, data-driven services for the Circular Economy
prism.startingpage1686

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