Investigating User Satisfaction: An Adaptation of IS Success Model for Short-term Use

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dc.contributor.authorZhang, Lidan
dc.contributor.authorTulu, Bengisu
dc.contributor.authorDjamasbi, Soussan
dc.contributor.authorSankar, Gaayathri
dc.contributor.authorMuehlschlegel, Susanne
dc.date.accessioned2022-12-27T19:05:48Z
dc.date.available2022-12-27T19:05:48Z
dc.date.issued2023-01-03
dc.description.abstractResearch investigating the acceptance of information systems mostly focuses on systems designed for long-term use, rather than one-time or short-term use. However, short-term use systems are part of the health information technology portfolio. We propose a theoretical model inspired by the D&M IS Success Model to investigate user satisfaction, as a measure of acceptance, with a web-based decision aid designed for short-term decision-making. We hypothesize that media richness affects perceived usefulness, perceived ease of use, learnability, information quality, perceived social presence, and trust, which eventually affect user satisfaction. We propose a mixed method to test hypotheses using eye-tracking, surveys, and interviews. As a pilot qualitative study (N=8), the survey outcomes indicated that constructs performed well (mean 7-point Likert scores >= 5.15 and mean system usability scale = 75). The eye-tracking and interview results showed that participants prefer multimedia, and pictures and visual designs drew their attention to the decision aid website.
dc.format.extent10
dc.identifier.doi10.24251/HICSS.2023.352
dc.identifier.isbn978-0-9981331-6-4
dc.identifier.other08644205-3f5f-4336-9ad6-0faac023db32
dc.identifier.urihttps://hdl.handle.net/10125/102983
dc.language.isoeng
dc.relation.ispartofProceedings of the 56th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectDecision Support for Healthcare Processes and Services
dc.subjectdecision aid
dc.subjecthealth information technology.
dc.subjectis success model
dc.subjectshort-term use
dc.subjectuser satisfaction
dc.titleInvestigating User Satisfaction: An Adaptation of IS Success Model for Short-term Use
dc.type.dcmitext
prism.startingpage2860

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