A Decision Support System for Efficient Last-Mile Distribution of Fresh Fruits and Vegetables as Part of E-Grocery Operations

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dc.contributor.authorWaitz, Martin
dc.contributor.authorMild, Andreas
dc.contributor.authorFikar, Christian
dc.date.accessioned2017-12-28T00:46:31Z
dc.date.available2017-12-28T00:46:31Z
dc.date.issued2018-01-03
dc.description.abstractEfficient last-mile distribution of fresh fruits and vegetables is a major challenge within e-grocery operations. This work presents a decision support system to jointly investigate the impact of various service offers on customer preferences and logistics operations. Results from a conjoint analysis surveying 531 end consumer are incorporated within an agent-based simulation. Delivery days, fees, time windows and discounts as well as guaranteed remaining shelf life of products at delivery are considered. To model shelf life and schedule deliveries, food quality models and vehicle routing procedures are further integrated within the system. Based on an e-grocery provider operating in Vienna, Austria, computational experiments investigate the impact of the offered delivery service on fulfilled demand, order volume and customer utility. Results indicate the importance of incorporating shelf life data within e-grocery operations and various potentials of considering customer preferences in logistics decision support systems.
dc.format.extent9 pages
dc.identifier.doi10.24251/HICSS.2018.155
dc.identifier.isbn978-0-9981331-1-9
dc.identifier.urihttp://hdl.handle.net/10125/50042
dc.language.isoeng
dc.relation.ispartofProceedings of the 51st Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectIntelligent Decision Support for Logistics and Supply Chain Management
dc.subjectcustomer preferences, decision support system, e-groceries, last-mile distribution, vehicle routing
dc.titleA Decision Support System for Efficient Last-Mile Distribution of Fresh Fruits and Vegetables as Part of E-Grocery Operations
dc.typeConference Paper
dc.type.dcmiText

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Intelligent Decision Support for Logistics and Supply Chain Management