Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model

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dc.contributor.authorLi, Mahei
dc.contributor.authorPeters, Christoph
dc.contributor.authorLeimeister, Jan
dc.date.accessioned2020-01-04T07:28:44Z
dc.date.available2020-01-04T07:28:44Z
dc.date.issued2020-01-07
dc.description.abstractIn today’s VUCA world, that is characterized by high volatility, uncertainty, complexity and ambiguity, service provisioning is required to realize flexible and adaptable reconfiguration of service delivery systems and its stakeholders’ resources. However, services are often embedded in greater service systems and the context information of both customer and service provider form both its boundary conditions the suitable solution service. To capture the complexity and leverage the dynamic of service systems, we propose the formal service system model (SSM) method. Following general systems theory, we define boundaries for service delivery and show SSM’s applicability for ad-hoc service operations. We show its usefulness for structuring a service system for service operations, specifically scheduling, planning, and pricing of service provisioning. We contribute to service systems engineering by applying one generalizable mathematical model for both structuring and operationalizing service systems and provide insights in-to capturing the complex relationships of its components
dc.format.extent8 pages
dc.identifier.doi10.24251/HICSS.2020.197
dc.identifier.isbn978-0-9981331-3-3
dc.identifier.urihttp://hdl.handle.net/10125/63936
dc.language.isoeng
dc.relation.ispartofProceedings of the 53rd Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectService Science
dc.subjecthypergraph
dc.subjectnon-dyadic
dc.subjectservice delivery network
dc.subjectservice system model
dc.subjectservice systems
dc.titleMoving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model
dc.typeConference Paper
dc.type.dcmiText

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