Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model

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dc.contributor.author Li, Mahei
dc.contributor.author Peters, Christoph
dc.contributor.author Leimeister, Jan
dc.date.accessioned 2020-01-04T07:28:44Z
dc.date.available 2020-01-04T07:28:44Z
dc.date.issued 2020-01-07
dc.description.abstract In today’s VUCA world, that is characterized by high volatility, uncertainty, complexity and ambiguity, service provisioning is required to realize flexible and adaptable reconfiguration of service delivery systems and its stakeholders’ resources. However, services are often embedded in greater service systems and the context information of both customer and service provider form both its boundary conditions the suitable solution service. To capture the complexity and leverage the dynamic of service systems, we propose the formal service system model (SSM) method. Following general systems theory, we define boundaries for service delivery and show SSM’s applicability for ad-hoc service operations. We show its usefulness for structuring a service system for service operations, specifically scheduling, planning, and pricing of service provisioning. We contribute to service systems engineering by applying one generalizable mathematical model for both structuring and operationalizing service systems and provide insights in-to capturing the complex relationships of its components
dc.format.extent 8 pages
dc.identifier.doi 10.24251/HICSS.2020.197
dc.identifier.isbn 978-0-9981331-3-3
dc.identifier.uri http://hdl.handle.net/10125/63936
dc.language.iso eng
dc.relation.ispartof Proceedings of the 53rd Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Service Science
dc.subject hypergraph
dc.subject non-dyadic
dc.subject service delivery network
dc.subject service system model
dc.subject service systems
dc.title Moving towards a Non-Dyadic View on Service Systems and its Operationalization – Applying the Hypergraph-based Service System Model
dc.type Conference Paper
dc.type.dcmi Text
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