Diagnosing Organizational Performance: An Organizational Development Study of Engineering Management Organizations
Date
1996
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Abstract
This research was an experiment in creating an evaluation system for organizational
performance diagnosis in engineering management organizations, at both private and public
sectors. Multiple performance indexes were developed by measuring some 130 observations
in organizational variables. The relevant organizational variables were first determined, then
using responses to a questionnaire sent to engineering managers, the performance indexes
were developed. Next, the results for both public and private sectors were analyzed and the
conclusions were drawn. The study concluded that in most organizations, the overall
operation performance is a function of the performance of the developed indexes. The
results also showed most engineering management professionals widely perceive that their
individual ability is much betterthan theirperformance as a group. They also perceived their
ability is better than the group when it came to decision management. Both inferences are
indicative of a weakness in team management in the surveyed engineering management
organizations. The study further concluded that when compared with private firms, public
sector engineering managers generally possess higher individual confidence, are better
trained and equipped for thejob, operate under less pressure, believe in their policies (though
they acknowledge room for improvement), feel positive about their organization work environment, and are generally more satisfied with theirjobs. Further, the research showed
a more comfortable public sector work place and operating style.
By analyzing the deviations in the indexes we verified that in most cases the
responses were well focused making the drawn conclusion consistent with group responses.
Also an analysis ofvariance (ANOVA) was performed on the results to confirm that the
variability in results is not due to statistical chances and general randomness. The ANOVA
testing provided also an additional validation to the conclusions ofthe study. This has both
served the accuracy of the sampling method and confirmed the integrity ofthe derived
deductions.
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Confidence, Conflict Management, Decision Management, Operational Performance, Organizational Development, Performance Diagnosis, System Variables
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