Web-based CALL Process Writing Tools Website: A Usability Study

Abstract

Many English as a Second Language (ESL) learners need help writing. Learners prefer to get as much feedback and guidance with their writing as possible. However, teachers are overwhelmed and often do not focus on errors that do not interrupt communication. Web-based Computer Assisted Language Learning (CALL) tools can provide learners with additional feedback and scaffolding. These tools can empower adult learners, allowing them to create and check their own work. A website was developed, on WIX, to provide Web-based automated e-learning, or CALL, writing tools to supplement adult learners to engage in each stage of the writing process. The purpose of this usability study was to evaluate the navigation and satisfaction of content presentation of the site. Qualitative and quantitative data collection included a pre-questionnaire for collecting demographic information; three think-aloud interview rounds, each with 6 to 7 participants; a retrospective post-survey. Revisions were made after each iteration based on the result and following Nielsen’s Severity Rating for Usability Problems to guide the selection of issues to address. The results of the study revealed a favorable reception of the website and its contents. Future revision and improvements in presentation and content for this project could further improve this project.