Designing Automated Facilitation for Design Thinking: A Chatbot for Supporting Teams in the Empathy Map Method

Simple item page
dc.contributor.authorBittner, Eva
dc.contributor.authorShoury, Omid
dc.date.accessioned2019-01-02T23:39:08Z
dc.date.available2019-01-02T23:39:08Z
dc.date.issued2019-01-08
dc.description.abstractThe Empathy Map Method (EMM) in the Design Thinking approach is a powerful tool for user centered design but relies on the methodological skills and experience of rare facilitation experts to guide the team. In a collaboration engineering effort, we aim to make this expertise available to teams without constant access to a professional facilitator by packaging facilitation knowledge into structured process support and state-of-the art technology. Based on requirements from scientific and practitioners’ literature, we introduce the concept of a conversational agent in the form of a chatbot to take over the role of the facilitator of the EMM. We present an initial wizard of oz evaluation to derive insights and implications for improvements and the software implementation towards the ambitious goal of automated, non-human facilitation of EMM.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2019.029
dc.identifier.isbn978-0-9981331-2-6
dc.identifier.urihttp://hdl.handle.net/10125/59463
dc.language.isoeng
dc.relation.ispartofProceedings of the 52nd Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectCollaboration with Automation: Machines as Teammates
dc.subjectCollaboration Systems and Technologies
dc.subjectchatbot, conversational agent, design thinking, empathy map method, facilitation
dc.titleDesigning Automated Facilitation for Design Thinking: A Chatbot for Supporting Teams in the Empathy Map Method
dc.typeConference Paper
dc.type.dcmiText

Files

Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
0023.pdf
Size:
901.19 KB
Format:
Adobe Portable Document Format
Download

Collections

Collaboration with Automation: Machines as Teammates