An Exploratory Study on how to Improve Bedside Change-of-Shift Process: Evidence from One Hospital Using Technology to Support Verbal Reporting

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dc.contributor.author Ghosh, Kaushik
dc.contributor.author Curl, Eileen
dc.contributor.author Goodwin, Mary
dc.contributor.author Morrell, Patricia
dc.contributor.author Guidroz, Paul
dc.date.accessioned 2017-12-28T01:48:34Z
dc.date.available 2017-12-28T01:48:34Z
dc.date.issued 2018-01-03
dc.description.abstract Change-of-shift report, often referred to as patient handoff in the inpatient setting involves exchange of accurate and critical information between providers to ensure continuity of patient care. Inefficient communication significantly contributes to medical errors, affecting patient safety, and care quality. The current exploratory study was conducted to understand the issues associated with change-of-shift reporting that occurs throughout one hospital in its various nursing units. Nurses participating in the study were assigned a simulated patient case to develop a shift report to transfer to the incoming nurse. After completing the report, each nurse was interviewed using open-ended questions. Based on qualitative analysis of data obtained from sixteen one-on-one nurse interviews, ten themes were identified. The themes highlighted issues that posed coordination challenges for nurses, impeded nurse workflow, and underscored deficiencies in the bedside reporting process followed at the hospital. Recommendations are discussed on how to overcome these challenges.
dc.format.extent 8 pages
dc.identifier.doi 10.24251/HICSS.2018.401
dc.identifier.isbn 978-0-9981331-1-9
dc.identifier.uri http://hdl.handle.net/10125/50289
dc.language.iso eng
dc.relation.ispartof Proceedings of the 51st Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject IT-Enabled Healthcare Coordination
dc.subject Bedside Report,Coordination,EMR,Patient Information, Workflow
dc.title An Exploratory Study on how to Improve Bedside Change-of-Shift Process: Evidence from One Hospital Using Technology to Support Verbal Reporting
dc.type Conference Paper
dc.type.dcmi Text
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