Inferring Supplier Quality in the Gig Economy: The Effectiveness of Signals in Freelance Job Markets

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dc.contributor.authorKathuria, Abhishek
dc.contributor.authorSaldanha, Terence
dc.contributor.authorKhuntia, Jiban
dc.contributor.authorAndrade Rojas, Mariana
dc.contributor.authorMithas, Sunil
dc.contributor.authorHah, Hyeyoung
dc.date.accessioned2020-12-24T20:22:09Z
dc.date.available2020-12-24T20:22:09Z
dc.date.issued2021-01-05
dc.description.abstractInferring quality of labor suppliers is a challenge in the gig economy. Many online freelance job markets address this challenge by incorporating signals. We test effectiveness of two kinds of information signals as indicators of supplier quality: skill signal (which reflects suppliers’ skill and potential), and achievement signal (which reflects suppliers’ past achievement). We theorize that two job characteristics in cross-national labor demand settings strengthen effectiveness of these signals: job duration, and cultural distance. Econometric analysis on a dataset from a leading online freelance job marketplace containing information on jobs posted by buyers and completed by suppliers located across several countries supports our hypotheses. We find that both skill and achievement signals are more effective at inferring supplier quality in jobs involving longer duration, and in jobs involving greater cultural distance between buyers and suppliers.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2021.791
dc.identifier.isbn978-0-9981331-4-0
dc.identifier.urihttp://hdl.handle.net/10125/71411
dc.language.isoEnglish
dc.relation.ispartofProceedings of the 54th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectStrategy, Information, Technology, Economics, and Society (SITES)
dc.subjectcultural distance
dc.subjectjob duration
dc.subjectplatforms
dc.subjectquality
dc.subjectsignals
dc.titleInferring Supplier Quality in the Gig Economy: The Effectiveness of Signals in Freelance Job Markets
prism.startingpage6583

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