Managing Complex Work Systems via Crowdworking Platforms: The Case of Hamburger Hochbahn and Phantominds

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dc.contributor.authorMrass, Volkmar
dc.contributor.authorPeters, Christoph
dc.contributor.authorLeimeister, Jan Marco
dc.date.accessioned2017-12-28T02:00:24Z
dc.date.available2017-12-28T02:00:24Z
dc.date.issued2018-01-03
dc.description.abstractIn the last decade, crowdsourcing has emerged as a new form of work organization. Crowdworking platforms as intermediaries between crowdsourcing companies and crowd workers have gained importance in this process. Currently, many of these platforms manage rather simple work systems. Using the case of the German Hamburger Hochbahn AG and the innovation platform Phantominds, this paper investigates measures necessary for crowdworking platforms to be able to manage also more complex work systems. To derive such measures, we analyze the work system of Hamburger Hochbahn and Phantominds, explore the interplay between the crowd and the platform provider and subsequently provide recommendations for companies that would like to use crowdworking platforms for the processing of work and for platform operators. With this paper, we extend current knowledge in the realms of IS, organizational theory, and platform ecosystems.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2018.516
dc.identifier.isbn978-0-9981331-1-9
dc.identifier.urihttp://hdl.handle.net/10125/50405
dc.language.isoeng
dc.relation.ispartofProceedings of the 51st Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectCrowd Science
dc.subjectCrowdsourcing, Crowdworking Platforms, Complex Work Systems, Hamburger Hochbahn, Phantominds
dc.titleManaging Complex Work Systems via Crowdworking Platforms: The Case of Hamburger Hochbahn and Phantominds
dc.typeConference Paper
dc.type.dcmiText

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