Is Waze joking? Perceived Irrationality dynamics in user-robot interactions.

Date
2019-01-08
Authors
Abadie, Amelie
CARILLO, Kevin
Fosso Wamba, Samuel
Badot, Olivier
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Abstract
Artificial intelligence, as well as the use of smarter and smarter systems are gradually pervading our everyday life. While AI-embedded systems are increasingly becoming ‘human-like’, individuals tend to fictionize interpersonal relationships with them. We conceptualize the notion of Perceived Irrationality as the discrepancy between an individual’s expectations and his/her perceptions towards a smart system’s recommendation. We then develop a conceptual model that aims at better understanding the inner mechanisms that govern perceived irrationality. This research opens up a vast uncharted research territory that proposes to adopt a long-term relational lens towards the study of humans / smart systems interactions.
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Keywords
Making Digital Transformation Real, Internet and the Digital Economy, Artificial Intelligence, Interaction, Irrationality, User
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